Field Service Engineer

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Provide on-site technical support through installation, implementation, maintenance, troubleshooting, qualification, and repair of Agilent and multi-vendor system solutions. • Support hardware, software, networking products, operating systems, and related applications while ensuring optimal system performance and customer satisfaction. • Diagnose and resolve equipment, system, and product performance issues in a timely manner. • Perform preventive maintenance, repairs, upgrades, and service activities to ensure reliable operation of customer systems. • Collaborate with Technical Support, Sales, Marketing, Research & Development, and other cross-functional teams to provide effective customer solutions. • Conduct technical training, maintenance seminars, workshops, and knowledge-sharing sessions for field engineers and customers. • Maintain accurate service documentation and ensure compliance with company and customer requirements.

🎯 Requirements

• Bachelor's or Master's degree in Chemical Engineering, Chemistry, Biology, or a related scientific discipline. • Mexican passport and U.S. Visa. • Valid driver's license with the ability to travel to customer sites. • Willingness and ability to travel up to 45%+ of the time. • Professional proficiency in spoken and written English. • Strong communication, customer service, and problem-solving skills. • Ability to work independently and manage multiple priorities in a field-based environment.

🏖️ Benefits

• Health insurance • Professional development opportunities