Support Engineering Manager – West2 CMS Team

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🔥 4 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟢 Junior

👮‍♀️ Software Engineering Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Manage employees in Field Service Engineer and Service Tech families • Ensure successful implementation, installation, repair, calibration, and support of customer hardware, software, network products, and systems • Understand and meet customer needs through service creation, effective delivery processes, and ongoing support • Build partnerships with other support organizations • Drive profitable revenue growth while optimizing customer satisfaction • Participate in customer/vendor credentialing processes to gain access to customer sites

🎯 Requirements

• Bachelor’s or Master’s Degree or equivalent plus directly relevant experience • Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level • Must consent to and meet Agilent-approved customer/vendor credentialing requirements • May require proof of identification • May require proof of certification to perform the required work • Must meet customer health and safety requirements • Willingness to travel 75% of the time

🏖️ Benefits

• Option to work remotely • Equal opportunity employment • Full-time weekly schedule