Platform Implementation – Quality Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

✨ Quality Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 24%

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Logo of Aidey

Aidey

201 - 500 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.

📋 Description

• Review and validate completed implementations, experience builds, bug fixes, and development tickets to ensure they meet requirements and function as intended • Perform functional, visual, responsive (desktop/mobile), regression, and relevant edge-case testing • Identify, document, and communicate defects with clear reproduction steps, expected versus actual behavior, and supporting screenshots or recordings where applicable • Collaborate with the Development Team to resolve issues and validate completed fixes before release • Implement select merchant-requested changes and configure platform experiences based on approved requirements • Make straightforward corrections and updates when appropriate • Maintain clear documentation and communication across Development, Support, and Customer Success teams • Ensure all requests are completed accurately, efficiently, and within established quality standards and timelines

🎯 Requirements

• Excellent English communication skills, both written and verbal, with the ability to accurately interpret requirements, document findings, and collaborate effectively with cross-functional teams – MUST • At least 1 year of experience in quality assurance, web implementation, platform configuration, website content management, or a similar role – MUST • HTML and CSS proficiency – MUST • Experience with ticketing systems such as HubSpot, Zendesk, Freshdesk, Jira, or similar – MUST • Familiarity with JavaScript – ADVANTAGE • Hands-on Shopify experience – ADVANTAGE • Experience with e-commerce, CMS, personalization, or similar web-based platforms – ADVANTAGE • Familiarity with browser Developer Tools (Chrome DevTools or equivalent) and basic web troubleshooting techniques – ADVANTAGE • Familiarity with A/B testing, experimentation, personalization, or CRO platforms – ADVANTAGE • Strong QA skills, including functional, visual, responsive, regression, and edge-case testing • Strong attention to detail, problem-solving, and troubleshooting skills • Ability to document defects clearly, including reproduction steps and supporting evidence • Strong organizational, time management, and communication skills • Ability to thrive in a fast-paced, collaborative environment • Stable internet connection (100+ Mbps) and a quiet, professional workspace – MUST • Flexibility to work morning, mid, or night shifts (Philippine time) in support of a 24/7 operation – MUST

🏖️ Benefits

• Above-market base • Fully remote, long-term role — no commute, no office mandate • Direct line to client stakeholders • Real growth track: lead or specialist roles • AI-native toolkit — inside the loop

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