Airbnb
5001 - 10000 employees
Founded 2007
✈️ Travel
📦 Logistics
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
Travel • Logistics • eCommerce
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
Premium Support Specialist, French/English
Job not on LinkedIn
🕒 June 24
🗣️🇫🇷 French Required
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Airbnb
5001 - 10000 employees
Founded 2007
✈️ Travel
📦 Logistics
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
Travel • Logistics • eCommerce
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
📋 Description
• Provide exceptional Customer Service support as a Specialist, Premium Support • Take ownership of cases, ensuring complete resolution while fostering strong relationships with users • Interact with customers through all current and future communication channels • Demonstrate ownership mentality and good judgment • Resolve user issues quickly and with high mutual satisfaction
🎯 Requirements
• Fluent in both English and French • Advanced proficiency in spoken and written communication in both languages • 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry • Ability to work weekend days and public holidays, as well as early morning / evening shifts • Very good verbal and written communication skills • Active listening skills • Empathy and patience in dealing with customers, especially in high-pressure situations.
🏖️ Benefits
• Relocation support is available for candidates moving from other countries.
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