Safety Specialist

🕒 June 24

🇰🇷 South Korea – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Safety Specialist

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Interact with Airbnb customers and community members through live chat, social platforms, messaging, phone, and other current or future channels • Manage complex cases end-to-end to resolve customer issues according to workflows and management guidelines • Recognize case type and severity, handle cases within scope, and escalate appropriately • Identify and assess threatening and risky behaviors • Exercise ownership and judgment, deviating from workflows only with management approval • Incorporate feedback from management, Quality, and clinical staff teams to improve work quality • Evaluate and present multiple options for addressing problems • Handle a larger volume of cases while maintaining interaction and resolution quality • Document ways of working, best practices, and service norms as requested • Provide technical, functional, and subject-matter expertise to less experienced team members • Engage with Delivery teams and key functional partners • Remain flexible to move between Community Support teams and take on evolving responsibilities based on business needs

🎯 Requirements

• 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar contact center role • Experience making calls and handling customer or client contacts • Ability to work weekend days, public holidays, and early morning/evening shifts, with schedules changing according to business needs • Ability to work under pressure with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials • Very good written and spoken interpersonal and communication skills, including conflict resolution • Ability to organize high-volume work, multitask, prioritize, and follow prescribed schedules • Basic computer literacy, including Apple/Mac OS and Google Suite • Language proficiency in both English and Korean • Ability to assess risk accurately, understand urgency, exercise sound judgment in risky situations, and share pertinent information with stakeholders • Ability to adapt to new tasks, responsibilities, priorities, environments, teams, and evolving job duties • Hospitality experience, particularly with technology platforms, is a plus