Technical Customer Success Manager

🕒 June 3

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AIRS Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

Healthcare Insurance • Artificial Intelligence • Biotechnology

AIRS Medical is a company specializing in innovative MRI solutions with its flagship product SwiftMR™, which leverages artificial intelligence and robotics to enhance MRI scan speed and accuracy. Their technology is FDA 510(k)-cleared, allowing substantial reductions in scan time while maintaining high-quality imaging. AIRS Medical has proven its prowess in the fastMRI Challenges, enhancing accelerated brain scans. The company is at the forefront of improving MRI diagnostics through deep learning-based image reconstruction, actively contributing to the field of preventative healthcare. Headquartered in South Korea, AIRS Medical is extending its influence globally, providing solutions that significantly advance MRI efficiency and diagnostic performance.

📋 Description

• Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs • Deploy SwiftMR and integrate it with both MRI systems and PACS, managing network and DICOM configurations for smooth interoperability • Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity • Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities • Act as the primary technical resource for clients, providing application support and resolving technical issues • Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations • Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support • Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results • Plan and coordinate SwiftMR integrations with potential customers

🎯 Requirements

• 1+ years in a technical or application support role within healthcare IT • Proficiency with TCP/IP networking and DICOM networking • Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable • Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues • Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users • Fluent in English and German • Pro-active team player • 3+ years in a technical or application support role within healthcare IT (Preferred Experience)

🏖️ Benefits

• Work type: Full time under EOR • Work from home, with occasional business travel • Collaborate with team members around the country and the world • Paid Time Off (30 days) • Onboarding gifts and home office supplies • Training & Development