Cloud Support Engineer

🕒 February 9

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

🏢 Enterprise

📱 Media

Cybersecurity • Enterprise • Media

Akamai Technologies is a global edge platform and cloud services company that delivers content delivery, edge computing, and security solutions. The company operates one of the world’s largest distributed networks to accelerate and protect web, media, and application traffic, offering products for content delivery, DDoS protection, API and app security, bot management, edge compute (serverless/edge functions), and AI inference at the edge. Akamai also provides enterprise-focused security services (zero trust, identity and access management, secure internet access) and cloud/AI infrastructure tools, and has recently expanded capabilities through acquisitions (for example LayerX) to add browser-based AI usage control.

📋 Description

• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues • Contributing to the strategic direction of the global support team to develop and implement best practices • Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform • Working independently with the customers manage customer incidents and escalations to closure • Communicating with customers in Japanese and internal communication in English (Written and Spoken)

🎯 Requirements

• Have experience with working on web application issues (HTML, javascript, JSP) • Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting • Be experienced in providing technical solutions and support to customers • Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders • Demonstrate a good aptitude for building trusted relationships with customers and providing guidance to wider team members • Show passion for self improvement and education • Have fluency to communicate with customers and internal in fluent Japanese and English

🏖️ Benefits

• Development opportunities available • Programs such as GROW and Mentoring • Internal events like the APEX Expo • Tools such as Linkedin Learning