Engagement Manager

🕒 May 14

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

🏢 Enterprise

📱 Media

Cybersecurity • Enterprise • Media

Akamai Technologies is a global edge platform and cloud services company that delivers content delivery, edge computing, and security solutions. The company operates one of the world’s largest distributed networks to accelerate and protect web, media, and application traffic, offering products for content delivery, DDoS protection, API and app security, bot management, edge compute (serverless/edge functions), and AI inference at the edge. Akamai also provides enterprise-focused security services (zero trust, identity and access management, secure internet access) and cloud/AI infrastructure tools, and has recently expanded capabilities through acquisitions (for example LayerX) to add browser-based AI usage control.

📋 Description

• Maximize value, retention and growth throughout the customer life cycle • Help to build, innovate and evolve customers' security, performance or media delivery strategies • Deliver innovative outcomes for customers through efficient relationships, business acumen, and operational focus • Be the strategist and technical advisor to architects and technology leaders of Akamai's premium customers • Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services • Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements • Being the central point of contact for the customer and leading account team to deliver customer success • Responding to escalations when various program management issues arise and operational improvements to mitigate future risks • Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

🎯 Requirements

• Be a customer advocate passionate about delivering technical solutions • Demonstrate experience in a customer-facing role within the Information Technology industry • Show understanding of internet network technologies, application and web security, web performance or media related technologies • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels • Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment • Demonstrate experience in Program or Project management in a cross-functional and technical team

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work. See our benefits. • Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.