Systems Support Engineer

🕒 May 21

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

🏢 Enterprise

📱 Media

Cybersecurity • Enterprise • Media

Akamai Technologies is a global edge platform and cloud services company that delivers content delivery, edge computing, and security solutions. The company operates one of the world’s largest distributed networks to accelerate and protect web, media, and application traffic, offering products for content delivery, DDoS protection, API and app security, bot management, edge compute (serverless/edge functions), and AI inference at the edge. Akamai also provides enterprise-focused security services (zero trust, identity and access management, secure internet access) and cloud/AI infrastructure tools, and has recently expanded capabilities through acquisitions (for example LayerX) to add browser-based AI usage control.

📋 Description

• Helping to maintain our web-based documentation systems that use Markdown, RESTAPIS, and associated workflows • Demonstrating expertise in Git, GitHub workflows, and GitHub Actions to support platform migrations, test workflows, and validate release processes. • Demonstrating experience with basic scripting using Python, JavaScript, Bash, or PowerShell • Demonstrating familiarity with "documentation-as-code" and CI/CD practices. • Prioritizing and managing various tasks in a dynamic setting while utilizing Jira for effective issue tracking. • Troubleshooting technical issues, analyze systems, and proactively find ways to automate and optimize workflows.

🎯 Requirements

• Have 2+ years of experience or Bachelor's degree in Information Technology, Computer Science, Technical Communication, or related field • Possess exceptional problem-solving and critical thinking abilities. • Demonstrate exceptional written and verbal communication abilities, with a keen focus on effectively documenting processes. • Demonstrate exceptional organizational abilities with meticulous attention to detail. • Adapt quickly to new systems and technologies, focusing on thorough process understanding and meticulous documentation practices. • Explore AI-assisted operations and workflow automation with a focus on innovation, efficiency, and seamless integration into existing processes.

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work. See our benefits. • Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.