Technical Support Engineer

🕒 March 15

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

🏢 Enterprise

📱 Media

Cybersecurity • Enterprise • Media

Akamai Technologies is a global edge platform and cloud services company that delivers content delivery, edge computing, and security solutions. The company operates one of the world’s largest distributed networks to accelerate and protect web, media, and application traffic, offering products for content delivery, DDoS protection, API and app security, bot management, edge compute (serverless/edge functions), and AI inference at the edge. Akamai also provides enterprise-focused security services (zero trust, identity and access management, secure internet access) and cloud/AI infrastructure tools, and has recently expanded capabilities through acquisitions (for example LayerX) to add browser-based AI usage control.

📋 Description

• Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers. • Learning and gaining in-depth experience in Micro-segmentation and zero-trust network security. • Building and maintaining relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues. • Owning the problem resolution and collaborating with internal teams. • Analyzing technical issues and proposing solutions to prevent issues. • Working closely with Engineering teams on customer issues.

🎯 Requirements

• 3+ years of experience providing technical solutions & support for Enterprise customers. • Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams. • Have knowledge of the technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8s. • Have high availability and cultivate a mindset focused on responsiveness. • Have Basic knowledge of any scripting Languages like Bash, PowerShell, and Python. • Have high level of English - verbal and written.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities