ServiceNow Technical Lead

🕒 September 17

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 23%

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Al Watania Information Systems (Wisys)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Al Watania Information Systems (WiSys) is a Riyadh-based Saudi IT services and consulting company (est. 2007) that implements and manages enterprise technology solutions, with a strong focus on SAP implementations and support. WiSys offers SAP S/4HANA (public and private), SAP SuccessFactors, SAP Ariba, SAP Business One and related SAP services (implementation, support, annual contracts), plus managed services including cloud hosting (AWS, Google Cloud), infrastructure and security management, backup/restore, and IT operations. They also provide application development (including low-code platforms), BI & data analytics, IT outsourcing, and proprietary products such as WiHR, Internal Audit Portal, Legal Management System, and Balanced Scorecards. WiSys highlights local Saudi presence with cross-industry experience, multiple SAP quality awards and recognitions (including SAP Expert Level), ISO 27001 certification, and partnerships with vendors like Cisco, Fortinet, CrowdStrike, Commvault, Rubrik, and Dell.

📋 Description

• Lead the technical design, development, and implementation of ServiceNow solutions • Translate business requirements into scalable technical architectures and solutions • Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes • Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies • Provide technical expertise across ServiceNow modules, with a strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development • Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support • Conduct code reviews, enforce development standards, and ensure ServiceNow best practices are followed • Troubleshoot complex technical, performance, and integration issues • Mentor and provide technical guidance to ServiceNow developers and consultants • Participate in customer workshops, solution demonstrations, PoCs, and presales activities • Prepare technical documentation, estimates, solution designs, and implementation plans • Identify technical risks and recommend appropriate solutions and mitigation strategies

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline • 5+ years of ServiceNow experience, including significant hands-on development experience • Experience leading the technical delivery of ServiceNow implementation projects • Strong knowledge of ServiceNow platform architecture and development • Advanced JavaScript and ServiceNow scripting experience • Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations • Good understanding of CMDB, CSDM, data models, security, and access controls • Experience with Agile/Scrum delivery methodologies • Strong troubleshooting and analytical skills • Strong communication and customer-facing capabilities • Ability to lead developers while remaining hands-on technically • ServiceNow Certified System Administrator (CSA) strongly preferred • ServiceNow Certified Application Developer (CAD) preferred • Relevant Certified Implementation Specialist (CIS) certifications preferred • ServiceNow Certified Technical Architect (CTA) highly desirable for senior candidates • Experience working for a ServiceNow consulting partner or systems integrator • Experience delivering large enterprise or government ServiceNow implementations • Experience with multi-module ServiceNow programs • Experience designing ServiceNow integrations with complex enterprise environments • Experience with ServiceNow upgrades, platform governance, and technical health assessments • Experience supporting presales, RFP responses, technical estimations, and solution demonstrations

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