Allied Global
5001 - 10000 employees
Founded 2005
💼 Consulting
🎯 Recruiter
🤖 Artificial Intelligence
Consulting • Recruitment • Artificial Intelligence
Allied Global is a multinational outsourcing and technology services firm that provides intelligent contact center solutions, business process outsourcing, remote staffing and dedicated technology teams. The company offers managed IT and technical support, software engineering, robotic process automation, AI-driven contact center tools (including an AI agent named Lucy), cognitive services, QA and CX automation, and recruitment process outsourcing to enterprise clients across industries. With a global delivery footprint and a focus on combining human talent with automation and analytics, Allied Global helps organizations scale operations, improve customer experience, and optimize costs.
Customer Service, Technical Support Representative – Tier 1
🔥 8 minutes ago
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Allied Global
5001 - 10000 employees
Founded 2005
💼 Consulting
🎯 Recruiter
🤖 Artificial Intelligence
Consulting • Recruitment • Artificial Intelligence
Allied Global is a multinational outsourcing and technology services firm that provides intelligent contact center solutions, business process outsourcing, remote staffing and dedicated technology teams. The company offers managed IT and technical support, software engineering, robotic process automation, AI-driven contact center tools (including an AI agent named Lucy), cognitive services, QA and CX automation, and recruitment process outsourcing to enterprise clients across industries. With a global delivery footprint and a focus on combining human talent with automation and analytics, Allied Global helps organizations scale operations, improve customer experience, and optimize costs.
📋 Description
• Deliver high-quality customer service and first-level technical support to customers • Handle inbound and outbound phone interactions • Resolve customer inquiries in a timely, accurate, and professional manner • Maintain service excellence and compliance with company standards
🎯 Requirements
• Excellent verbal and written communication skills in English • Strong customer service orientation and problem-solving abilities • Basic technical troubleshooting skills • Ability to multitask and perform effectively in a fast-paced environment • Strong attention to detail and organizational skills • Proficiency with Microsoft Office and ticketing systems is a plus
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