Claims Reporting Representative

Job not on LinkedIn

🕒 August 24

🇲🇽 Mexico – Remote

💵 $24k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Claims Representative

👻 Ghost score 48%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Guide callers to the appropriate party based on their need and the relevant policy or claim • Perform basic clerical duties • Establish connections with customers to gather and capture information and file first notices of loss claims • Provide an overview of the basic claims process and general information to customers • Receive, screen, and route incoming telephone calls and electronic correspondence • Contact or receive contact from customers and claim-related third parties to obtain or provide necessary file information • Follow claim-report and inquiry guidelines, including clear and accurate documentation • Assist customers with scheduling auto and/or property inspections and rental cars as needed • Remain empathetic and engaged during customer interactions • Use online resources, system-generated prompts, and claims knowledge to assist customers and set expectations for next steps

🎯 Requirements

• High School Diploma/GED or equivalent experience • Call Center experience (Preferred) • Insurance industry knowledge (Preferred) • Ability to empathize with the customer • Performs routine tasks of basic complexity under general supervision • Good organization skills with timely follow-up skills • Good oral and written communication skills • Fully Bilingual (English/Spanish) • Valid Photo Identification available at the start of the interview • Computer skills • Business Administration, Business Management, Call Center Management, Claims Administration, and Quality Management skills

🏖️ Benefits

• Full paid during training • Nine days of Paid Time Off (PTO) in addition to regular vacations • Fully reported wages to IMSS and Infonavit • Weekly food vouchers of $328 MXN • Weekly Payment • Life and burial insurance • Internet and electricity bonus • Special discounts at establishments • Employee Referral Program • Monthly activities and celebrations

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