National Support and Referral Line Coordinator – 9 Month Fixed Term Contract

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🔥 0 minutes ago

🇮🇪 Ireland – Remote

💵 €37k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Referral Coordinator

🚫👨‍🎓 No degree required

👻 Ghost score 3%

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ALONE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1977

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ALONE is a national organisation and charity that supports older people to age at home by providing a National Support & Referral Line, community services, volunteer-led support, advocacy and campaigns. It delivers referrals, digital accessibility initiatives, fundraising and corporate partnerships, and works to improve older people’s physical, emotional and social wellbeing while addressing loneliness, housing and care needs across Ireland.

📋 Description

• Manage and support ALONE National Support and Referral Line Volunteers • Complete and manage weekly and monthly volunteer rosters • Generate weekly and monthly reports for internal and external purposes • Maintain policies and procedures and ensure they remain up to date and relevant • Recruit and retain volunteers for the National Support and Referral Line • Train and supervise National Support and Referral Line Volunteers • Ensure check-in calls for older people receiving visitation and befriending services are made, logged, and escalated appropriately • Manage escalation queues through the BFriend app and triage requests • Close brief interventions and pass tasks to ALONE Support Coordinators and Volunteer Support Officers • Carry out assessments related to winter concerns with older people alongside Regional Health Area Service Coordinators • Connect hard-to-reach older people with Support Coordinators and Volunteers from other Regional Health Areas • Advocate for older people’s needs across health, social care, and welfare services • Help meet targets and goals of the winter strategy response • Undertake additional duties or tasks as required

🎯 Requirements

• A minimum of two years’ experience in a similar Coordinator role in a fast-paced environment • Proficiency in Microsoft Office applications, including Word, PowerPoint, and Outlook • Knowledge of Salesforce would be an advantage • Ability to maintain the highest levels of confidentiality at all times • Ability to multi-task and make decisions quickly • Adaptability and critical thinking in relation to retention of volunteers • Excellent interpersonal skills with the ability to work independently and as part of a team • Excellent written and verbal communication skills • Ability to debrief, coach, and interact with Volunteers during and after shifts and in relation to managing challenging calls • Knowledge of risk management • Strong alignment with ALONE's mission and ability to efficiently coordinate services and address challenges faced by older people

🏖️ Benefits

• 35-hour working week (core hours 9-5) • Annual salary reviews • Time Off in Lieu • Mileage Policy for applicable roles • Death in Service after 6 months’ probation successfully completed • Travel Saver Schemes • Sick Pay Scheme after 6 months’ probation successfully completed • Bike to Work Scheme • HSF Partnership • Comprehensive Training & Development • Bespoke Induction Programmes • Progression Opportunities • Further Education Opportunities • Employee Assistance Programme with 24-hour support • GP telephone Advice • Virtual Doctor • Private Prescription Service • 6 structured Counselling/Emotional Wellbeing Service • Legal Helpline