IT Service Desk Analyst

Job not on LinkedIn

🕒 November 8, 2025

🇮🇳 India – Remote

💵 ₹49k / month

⏰ Full Time

🟢 Junior

🧐 Analyst

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alphanumeric Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.

📋 Description

• Provide timely IT service desk support to contracted clients • Respond to customer calls using defined procedures • Collect caller information and document data in the designated tool • Maintain records of customer calls in the designated Service Management tool • Document all steps involved in resolving customer issues • Escalate issues to appropriate departments and personnel • Investigate, troubleshoot, and resolve hardware and software issues • Provide support and instruction for client products • Perform procedures based on Standard Operating Procedures with associated testing • Update the knowledge base for all clients • Unlock and reset user account passwords • Resolve client issues using the designated remote access tool • Serve as the single point of contact for incidents and own calls through closure • Track personal performance metrics • Perform other duties as assigned

🎯 Requirements

• Based in India • Minimum of 1 year of previous IT support experience, preferably in a call center environment • Computer Science or related degree, or equivalent combination of education and experience • A+ certification or equivalent experience with a Geek Squad or European equivalent • Experience with OKTA, ServiceNow, and high proficiency in O365 • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem-solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn • Flexibility to work shifts between 7 am and 8 pm EST, including possible weekends • Flexibility to assist with emergency support issues and situations

🏖️ Benefits

• Paid training • Internet allowance • Private health insurance • Work from home 100%