alt.bank
51 - 200 employees
Founded 2018
💳 Fintech
🏦 Banking
🤝 B2B
💰 Series A on 2021-05
Fintech • Banking • B2B
alt. bank is a Brazilian white‑label credit platform that enables companies to launch and operate credit card products (prepaid and postpaid) without being a financial institution. It provides BIN sponsorship, card issuance (physical and virtual), escrow and settlement accounts, integrated KYC/AML, transaction antifraud, dispute and chargeback management, and local payment rails (Pix, boleto). Its proprietary credit engine (GUARD) uses machine learning and alternative data to originate and manage risk, driving high activation and low delinquency; the platform is sold to businesses as a turnkey solution and has been validated with over 100k customers.
N3 Technical Support Intern
🔥 1 hour ago
🇧🇷 Brazil – Remote
👨🎓 Internship
⚪️ Entry-level
📞 Support Engineer
🚫👨🎓 No degree required
👻 Ghost score 10%
🗣️🇧🇷🇵🇹 Portuguese Required
Where this job comes from
Posted on alt.bank's careers page, not through a job board
First seen by Remote Rocketship 1 hour ago
alt.bank
51 - 200 employees
Founded 2018
💳 Fintech
🏦 Banking
🤝 B2B
💰 Series A on 2021-05
Fintech • Banking • B2B
alt. bank is a Brazilian white‑label credit platform that enables companies to launch and operate credit card products (prepaid and postpaid) without being a financial institution. It provides BIN sponsorship, card issuance (physical and virtual), escrow and settlement accounts, integrated KYC/AML, transaction antifraud, dispute and chargeback management, and local payment rails (Pix, boleto). Its proprietary credit engine (GUARD) uses machine learning and alternative data to originate and manage risk, driving high activation and low delinquency; the platform is sold to businesses as a turnkey solution and has been validated with over 100k customers.
📋 Description
• Assist with analyzing tickets escalated by N1 Support by reviewing logs, simulating scenarios, and structuring documentation for Development Squads • Monitor reviews daily on the Google Play Store, App Store, and Reclame Aqui, identifying users, understanding reported issues, and supporting the Customer Support team with responses • Assist with extracting and cross-referencing data from different sources • Create and maintain interactive reports and dashboards in Grafana • Assist with monitoring the release of new app versions and analyzing the distribution of older versions • Execute scripts to resolve widespread issues • Support the creation of small automations and internal features using Retool and n8n • Participate in Engineering team routines by gathering information such as bug reproduction conditions and logs to accelerate fixes and improvements
🎯 Requirements
• Currently pursuing a bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Analytics, or a related field • Strong logical reasoning and an aptitude for investigating the root causes of problems • Basic knowledge of databases and programming logic • Basic understanding of REST APIs and how services communicate with one another • Familiarity with Git for code version control and team collaboration • Basic knowledge of cloud computing, especially AWS, including common services for logging, storage, and infrastructure • Strong communication skills to act as a bridge between technical and business teams • Enthusiasm for and hands-on use of AI tools, applying the technology to optimize learning, resolve technical questions, and improve work efficiency
🏖️ Benefits
• Inclusive environment that welcomes suggestions • Meal and food allowance (CAJU) • Gympass • Health and dental insurance • Growth opportunities • Access to the Alura learning platform • Sesc benefits
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