Customer Relationship Specialist

🔥 4 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Specialist

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Altisource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Altisource is a trusted provider of comprehensive mortgage and real estate solutions. The company offers a wide range of services including online marketing and auction platforms for residential real estate, asset management for real estate owned (REO) properties, and full-service real estate brokerage. Altisource also provides title and settlement solutions, appraisals and valuations, mortgage fulfillment, and risk management services. They serve servicers, originators, and investors, with specialized services designed to maximize results, minimize costs, and mitigate risks associated with real estate and mortgage transactions. Furthermore, Altisource offers platforms for vendor management, commercial servicing, and construction risk management. Their solutions aim to enhance quality, lower costs, and increase efficiencies in real estate transactions.

📋 Description

• Guide new clients through the onboarding process • Welcome clients and explain products/services • Help clients understand the platform and offerings • Serve as the first point of contact via phone and email • Address client questions, concerns, and inquiries • Troubleshoot client issues and collaborate with internal teams for prompt resolution • Develop and nurture long-term client relationships • Understand client needs and provide personalized support • Provide educational resources, updates, new-feature information, and best practices • Convey client feedback to internal teams to improve offerings and services • Maintain accurate, up-to-date client records and interactions in the CRM system

🎯 Requirements

• Exceptional communication skills, both written and verbal • Strong interpersonal skills to build rapport and maintain positive relationships • Problem-solving ability and a proactive approach to addressing client concerns • Patience and empathy when dealing with client inquiries and issues • Organizational skills to manage multiple clients and tasks effectively • Proficiency in using office productivity software • Previous experience in a client-facing role or customer service is preferred • Bachelor’s Degree or equivalent Required • Excellent written communication skills with accurate grammar and punctuation • Ability to read and respond to clients’ emails using effective business email writing etiquette • Excellent verbal communication skills with fluent English and neutral accent • Good analytical and cognitive skills • Attention to detail • Minimum typing speed of 30 wpm with ability to talk over the phone

🏖️ Benefits

• Competitive salary based on your experience and skills • Comprehensive insurance plans • Medical insurance for employees and family • Personal Accident Benefit and Life Insurance for employees • Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc. • 10 paid holidays, plus 26 paid days off per year • Lots of employee engagement activities • Employees can work remotely

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