Customer Relationship Specialist

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Specialist

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Altisource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Altisource is a trusted provider of comprehensive mortgage and real estate solutions. The company offers a wide range of services including online marketing and auction platforms for residential real estate, asset management for real estate owned (REO) properties, and full-service real estate brokerage. Altisource also provides title and settlement solutions, appraisals and valuations, mortgage fulfillment, and risk management services. They serve servicers, originators, and investors, with specialized services designed to maximize results, minimize costs, and mitigate risks associated with real estate and mortgage transactions. Furthermore, Altisource offers platforms for vendor management, commercial servicing, and construction risk management. Their solutions aim to enhance quality, lower costs, and increase efficiencies in real estate transactions.

📋 Description

• Take the lead in guiding new clients through the onboarding process • Provide clients with a warm welcome, explain products/services, and assist them in understanding the platform and offerings • Serve as the first point of contact for client questions, concerns, and inquiries via phone calls and emails • Provide knowledgeable guidance to help clients navigate offerings effectively • Identify and troubleshoot client issues and strive for swift resolutions • Collaborate with internal teams to address client concerns accurately and promptly • Develop and nurture strong, long-lasting client relationships • Understand client needs and preferences to tailor interactions and provide personalized support • Offer insights and educational resources to help clients make informed decisions • Share information about updates, new features, and best practices • Convey client feedback to internal teams to improve offerings and services • Maintain accurate and up-to-date client records and interactions in the CRM system

🎯 Requirements

• Exceptional communication skills, both written and verbal • Strong interpersonal skills to build rapport and maintain positive relationships • Problem-solving ability and a proactive approach to addressing client concerns • Patience and empathy when dealing with client inquiries and issues • Organizational skills to manage multiple clients and tasks effectively • Proficiency in using office productivity software • Previous experience in a client-facing role or customer service is preferred • Bachelor’s Degree or equivalent Required • Must have excellent written communication skills, with accurate grammar and punctuation • Must have the ability to read and respond to the client’s emails following effective business email writing etiquettes • Must have excellent verbal communication skills with fluent English and neutral accent • Must have good analytical and cognitive skills • Must have an eye for attention to detail • Must have minimum 30 wpm speed with the ability to talk over the phone

🏖️ Benefits

• Competitive salary based on your experience and skills • Comprehensive insurance plans • Medical insurance for employees and family • Personal Accident Benefit and Life Insurance for employees • Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc. • 10 paid holidays, plus 26 paid days off per year • Lots of employee engagement activities • Employees can work remotely

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