Customer Success Manager – Enterprise

🔥 5 minutes ago

🇪🇨 Ecuador – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AltScore

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💳 Fintech

🤝 B2B

☁️ SaaS

💰 $8.5M Series A - Altscore on 2024-08

Fintech • B2B • SaaS

AltScore is a provider of B2B credit infrastructure that helps businesses turn credit into a growth engine. The company offers tools to launch, operate, and scale B2B credit programs in weeks—enabling sellers to extend credit, manage customer portfolios, and offer credit-based payment options (e. g. , AltCard) to increase sales. Public information notes AltScore raised $8. 5M in a Series A round.

📋 Description

• Own the entire customer lifecycle from onboarding and technical adoption through renewals and expansion • Drive Net Dollar Retention across the customer portfolio by identifying usage growth opportunities and leading expansion strategies • Act as the internal voice of the customer and work with Product and Engineering to prioritize solutions for lending challenges • Use data and critical thinking to anticipate risks, identify signals in customer behavior, and guide long-term strategy • Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of the Rails of Lending platform • Build high-trust C-level relationships through high-touch engagement and in-person visits to key partners across Latin America • Contribute to the Customer Success playbook and improve standards and processes as the company grows • Work closely with the CEO, Product, Engineering, Delivery, Sales, and Finance

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or Consulting • Ideally experience within Enterprise SaaS or Fintech • Ability to understand API-based products and lending infrastructure • Experience with HubSpot is a strong plus • Fluent Spanish and English • Portuguese is a plus • Ownership of metrics and outcomes, including Churn, NDR, and Adoption • Ability to turn customer signals into insights and actions in high-pressure, fast-paced environments • Open to occasional travel across Latin America to meet key clients in person

🏖️ Benefits

• Top-of-market salary in USD • Performance Bonus based on achievement of agreed KPIs • Remote-first work from wherever you’re most productive • Unlimited PTO; encouraged to take at least 3–4 weeks off per year • Private health insurance starting from month 3 • ESOP stock options from day one, with standard 4-year vesting and a 1-year cliff • Dedicated growth budget for courses, conferences, books, or professional development • USD 150 referral bonus for every referred person who joins and completes 3 months