Telephone Service Representative

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🕒 June 9

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Always Answer Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

🤝 B2B

📡 Telecommunications

B2B • Call Center • Telecommunications

Always Answer Inc. is a comprehensive call center and live answering service that has been providing solutions for businesses of all sizes for nearly 50 years. With 24/7 availability, they offer a range of services including virtual receptionist, emergency dispatch, appointment scheduling, employee screening, customer support, and event registration. Focusing on industries like healthcare, law, property management, and various others, Always Answer ensures that clients receive high-quality and personalized communication services to enhance their operational efficiency.

📋 Description

• Answer incoming calls, respond to customer inquiries, resolve issues, and provide information on behalf of our clients. • Comfortable working independently, demonstrating reliability and excellent communication skills. • Adapt quickly to varying client needs and call volumes while adhering to company policies and procedures. • Deliver outstanding support to our clients. This is not a telemarketing or sales position—your focus will be on service, not selling. • Handle customer inquiries via phone in a courteous and professional manner. • Ensure proper documentation and data entry after each interaction. • Maintain exceptional attendance and punctuality. • Uphold professional phone etiquette and a positive attitude. • Adhere to company policies, including maintaining a drug-free work environment.

🎯 Requirements

• Strong attention to detail and commitment to customer satisfaction. • Minimum typing speed of 25 words per minute. • Ability to communicate effectively and professionally with clients. • Good data entry skills. • Drug-free and able to maintain a positive, professional attitude. • Windows Machines: Windows 11 Pro. 16GB of RAM. Quad-core processor with a CPU speed of at least 2.5 GHz. • Mac Machines : Supported versions of macOS with all updates. Minimum of 16GB of RAM with an M series chip. • All Computer Set-Ups Must Have: Dual monitors ( 19” each ) with widescreen recommended for better software experience. • Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload. • Ethernet connection required (Wi-Fi and satellite are not acceptable). • No data caps on internet usage. • A webcam for meetings, training, and quality monitoring. • A noise-canceling headset to maintain clear communication with customers. • Must have antivirus protection (Windows Defender is not allowed).

🏖️ Benefits

• PTO Program • Flexible Schedule • Referral Program