Telephone Service Representative

Job not on LinkedIn

🕒 July 29

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Always Answer Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Always Answer Inc. is a comprehensive call center and live answering service that has been providing solutions for businesses of all sizes for nearly 50 years. With 24/7 availability, they offer a range of services including virtual receptionist, emergency dispatch, appointment scheduling, employee screening, customer support, and event registration. Focusing on industries like healthcare, law, property management, and various others, Always Answer ensures that clients receive high-quality and personalized communication services to enhance their operational efficiency.

📋 Description

• Provide timely and professional customer support as the first point of contact for clients. • Answer incoming calls, respond to customer inquiries, and resolve issues. • Provide information on behalf of clients, maintaining customer service quality. • Document and enter data accurately after each interaction. • Uphold professional phone etiquette and maintain a positive attitude. • Adhere to company policies, including maintaining a drug-free work environment.

🎯 Requirements

• Strong attention to detail and commitment to customer satisfaction. • Minimum typing speed of 25 words per minute. • Ability to communicate effectively and professionally with clients. • Good data entry skills. • Drug-free and able to maintain a positive, professional attitude. • Technical Requirements for Work from Home: Windows Machines: Windows 11 Pro. 16GB of RAM. Quad-core processor with a CPU speed of at least 2.5 GHz. Mac Machines : Supported versions of macOS with all updates. Minimum of 16GB of RAM with an M series chip. All Computer Set-Ups Must Have: Dual monitors ( 19” each ) with widescreen recommended for better software experience. Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload. Ethernet connection required (Wi-Fi and satellite are not acceptable). No data caps on internet usage. A webcam for meetings, training, and quality monitoring. A noise-canceling headset to maintain clear communication with customers. Must have antivirus protection (Windows Defender is not allowed).

🏖️ Benefits

• PTO Program • Flexible Schedule • Referral Program