AmazingTalker
51 - 200 employees
Founded 2016
📚 Education
👥 B2C
🏪 Marketplace
💰 $15.5M Series A on 2022-02
Education • B2C • Marketplace
AmazingTalker is an online platform that connects students with tutors for language learning and other academic subjects. It offers a diverse range of courses including English, Japanese, Korean, and more, allowing learners to develop proficiency and confidence in their chosen subjects. AmazingTalker provides flexible scheduling and personalized lessons that can be conducted anytime and anywhere via mobile devices or computers. The platform ensures high-quality tutoring through a rigorous selection process and AI-based tutor ranking system. With options for one-on-one teaching, the platform caters to students of all ages and needs, including professionals and young children.
晚班客服專員
Job not on LinkedIn
🔥 0 minutes ago
🇹🇼 Taiwan – Remote
💵 NT$384k - NT$480k / year
⏱ Part Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🗣️🇨🇳 Chinese Required
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AmazingTalker
51 - 200 employees
Founded 2016
📚 Education
👥 B2C
🏪 Marketplace
💰 $15.5M Series A on 2022-02
Education • B2C • Marketplace
AmazingTalker is an online platform that connects students with tutors for language learning and other academic subjects. It offers a diverse range of courses including English, Japanese, Korean, and more, allowing learners to develop proficiency and confidence in their chosen subjects. AmazingTalker provides flexible scheduling and personalized lessons that can be conducted anytime and anywhere via mobile devices or computers. The platform ensures high-quality tutoring through a rigorous selection process and AI-based tutor ranking system. With options for one-on-one teaching, the platform caters to students of all ages and needs, including professionals and young children.
📋 Description
• 透過電郵、線上客服等管道,協助學生與教師解決平台使用上的各種問題 • 主動整理用戶反饋,辨識出重複出現的痛點 • 跨部門溝通產品、工程、營運團隊,協調問題的根本解決 • 持續優化 FAQ 與 SOP • 全面理解產品願景與公司目標,熟悉平台功能與客服 SOP • 獨立處理基礎客服案件,編修常見問與答內容 • 提升個人回應效率與客戶滿意度指標 • 主動收集用戶需求與痛點,提出產品或流程改善建議 • 獨立探索假設、定義問題,並提出優化方案
🎯 Requirements
• 中文打字速度流暢,能清楚表達複雜概念 • 有耐心、具同理心,情緒管理穩定 • 邏輯清晰,能從零散資訊中整理出結構 • 能配合夜間排班,包含週末或假日輪班 • 具備穩定網路環境與安靜的遠端工作空間 • 每週可投入 20 小時以上 • 有客服、門市銷售、服務業相關經驗（Strong Plus） • 習慣使用 Slack、Asana 等協作工具（Strong Plus）
🏖️ Benefits
• 全遠端彈性工作：不用通勤,只要有穩定網路就能上班 • 病假、事假政策皆優於勞基法 • 週休二日、國定假日連休不補班 • 內部圖書館、線上學習資源 • 定期團隊活動與知識分享會 • 晚班津貼另計
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