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Travel Counselor – German, English

🕒 May 1

🌐 Spain, Poland – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

🗣️🇩🇪 German Required

Where this job comes from

Posted on American Express Global Business Travel's careers page, not through a job board

First seen by Remote Rocketship May 1

Still open on American Express Global Business Travel's site. Checked 4 hours ago.

Logo of American Express Global Business Travel

American Express Global Business Travel

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Requirements

• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) • Professional communication in German & English (written and verbal) • Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) • Attention to detail • Resolving customer issues quickly and independently / with supplier • Teamwork and openness to feedback

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources

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