American Express Global Business Travel
10,000+ employees
Founded 2014
🤝 B2B
🚗 Transport
☁️ SaaS
B2B • Transport • SaaS
American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.
Travel Counselor
🕒 March 28
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American Express Global Business Travel
10,000+ employees
Founded 2014
🤝 B2B
🚗 Transport
☁️ SaaS
B2B • Transport • SaaS
American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.
📋 Description
• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels • Support a dedicated client account through rotating shifts across 24/7 operations
🎯 Requirements
• Passion for excellence in client service, including proactive anticipation of needs • Native Amadeus GDS expertise • Professional communication in English (written and verbal) • Attention to detail • Act with integrity and look after personal traveler information • Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) • Resolving customer issues quickly and independently / with supplier • Teamwork and openness to feedback
🏖️ Benefits
• Flexible benefits tailored to each country starting the day you do • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks with major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses and new job openings available to internal candidates first
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