Customer Reliability Engineer

Job not on LinkedIn

🔥 54 minutes ago

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Andromeda

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

🏨 Hospitality

💰 $15.1M Series A - Andromeda Robotics on 2025-09

Healthcare • Consulting • Hospitality

Andromeda is a GPU compute service and marketplace offering instant access to large clusters of H100, H200, and B200 accelerators for experiments, full-scale training, and inference. It supports orchestration with Slurm, Kubernetes, or direct SSH, provides flexible, no-minimum-duration usage and competitive pricing, and includes DevOps expertise, local NAS or streamed storage with no ingress/egress fees, and 24/7 support with industry SLAs. The company also operates a third-party GPU marketplace at gpulist. ai.

📋 Description

• Own customer issues from reproduction and diagnosis through resolution or escalation and closure • Debug Linux issues involving processes, networking, storage, kernel logs, resource contention, systemd, and journald • Investigate Kubernetes problems involving pending or crash-looping pods, node conditions, scheduling failures, and resource limits • Troubleshoot GPU failures including driver and device-plugin issues, XID errors, thermal throttling, cordoning or draining nodes, and multi-node job failures • Escalate issues with evidence already gathered • Participate in a 24/7 on-call rotation • Respond first to alerts and customer-reported outages, assess impact, set severity, and involve appropriate personnel • Keep customers updated during incidents • Document incidents and convert findings into runbooks, alerts, or fixes • Determine whether faults are provider-side, Andromeda-side, or customer-side • Open and follow up on tickets with compute providers • Track recurring provider failures and report patterns to sourcing decision-makers • Write Python or Bash automation scripts • Build and improve cluster and node health monitoring, GPU telemetry, dashboards, and alerts • Maintain current runbooks and customer documentation

🎯 Requirements

• Real Linux troubleshooting ability from the command line, including logs, processes, networking, and disk • Working knowledge of Kubernetes, including pods, nodes, deployments, services, scheduling, and investigation of failures • Ability to write Python or Bash scripts to automate repetitive tasks • Strong technical writing and ability to explain problems clearly to frustrated customers • Good judgment under pressure • Willingness to join a 24/7 on-call rotation • NVIDIA GPU production experience, drivers, CUDA, DCGM, and Kubernetes device plugin experience may be advantageous • High-performance networking experience with InfiniBand, RoCE, or NCCL may be advantageous • HPC or Slurm experience may be advantageous • Previous customer-facing technical role may be advantageous • Knowledge of Prometheus, Grafana, Datadog, or similar may be advantageous • Infrastructure as code experience with Terraform, Ansible, or Helm may be advantageous • Genuine interest in AI infrastructure may be advantageous

🏖️ Benefits

• Meaningful equity • Healthcare coverage for you and your dependents • Dental coverage for you and your dependents • Vision coverage for you and your dependents • 401(k) • Unlimited PTO • High-growth environment at a company at the center of the AI infrastructure boom