Student Solutions Analyst I

🔥 19 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

⚪️ Entry-level

🧐 Business Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Ânima Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

📚 Education

🌍 Social Impact

💰 $178.5M Post-IPO Equity - Anima Educação on 2021-11

Education • Social Impact

Ânima Educação is a Brazilian education group and living ecosystem that operates a network of higher-education institutions focused on providing multidisciplinary, quality education and generating social impact. The company presents itself as an interconnected learning organism that connects students, educators and industry partners, highlights initiatives in impact and diversity, and emphasizes technology and AI in teaching. Public materials cite a large educator base (about 14,000 educators), partnerships with industry (for example a program with Gerdau), investor relations and a portfolio of initiatives and news showcasing awards, social-impact projects, and institutional priorities such as leadership diversity and workforce development.

📋 Description

• Perform operational activities across various student services workflows, ensuring the resolution, quality, and timely handling of student requests • Work on the manual review workflow, analyzing submitted documentation in accordance with department guidelines • Support team leaders and analysts with workflow-related operational activities • Accurately record case handling and resolutions in the systems, ensuring service traceability • Escalate nonstandard cases or cases requiring involvement from other departments to the team leader

🎯 Requirements

• Completed high school education • Basic Microsoft Office skills • Customer-facing experience • Proficiency with systems • Availability to work Monday through Friday, from 8:00 a.m. to 6:00 p.m., with a 1-hour-12-minute break

🏖️ Benefits

• Tuition scholarships • Option to nominate two people for tuition scholarships • Wellness and Quality of Life Program • TotalPass • Zenklub • ECOA – Ânima Corporate School, with more than 100 free courses • Birthday day off • Half-day leave on the birthday of a child up to 16 years old • People Value Program: gift cards for educators to celebrate significant life milestones, such as marriage, the birth of a child, or earning a new qualification • Medical insurance • Dental insurance • 100% remote work

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