Help Desk Engineer

Job not on LinkedIn

🕒 July 27

🇮🇳 India – Remote

💵 ₹300k - ₹450k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 52%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Anovia

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Anovia is a company that designs, orchestrates, and deploys autonomous AI agents—both conversational and voice agents—to deliver enterprise automation services. Their platform focuses on orchestration and enterprise integration, connecting agents with CRM, ERP, ECM systems and APIs to automate workflows like scheduling, collections, and knowledge retrieval. Anovia offers pilots and production deployments (promising a working AI voice agent in 30 days) and emphasizes automation solutions that streamline decisions, workflows, and customer interactions for business users.

📋 Description

• Provide voice and email technical support, ensuring closure according to the ITIL Incident Management process • Follow up and update tickets for every call to ensure timely closure • Own calls, drive resolution, and communicate with customers • Perform the full Incident Management lifecycle from incident logging through call closure and customer satisfaction survey • Provide telephonic support to end users and coordinate with vendors, client Problem Management teams, and other towers • Proactively monitor and perform documented escalation processes • Troubleshoot off-the-shelf and customized application support, MFDs, printers, VPN software, and collaboration tools • Troubleshoot password reset tools, remote-control tools, MS Windows and Office, desktops, laptops, iPad peripherals, and networking • Provide application, workplace IT, communications, and collaboration support, including IP telephony • Interact with internal and external stakeholders • Keep users updated with alerts about new or changed information • Take on additional responsibilities and learning opportunities

🎯 Requirements

• Windows & Macintosh Operating systems Troubleshooting • Experience with Active Directory, Azure, Office365, VPN, MFA, RDP • Experience with remote tools - LMI and BeyondTrust • Experience with ServiceNow • Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) • 2+ years of technical support experience with an IT Service Desk or Application Support • Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills • Excellent written, oral and verbal communication skills in English

🏖️ Benefits

• Comprehensive Health Insurance policy • Employee Wellness Program with focus on mental health • Robust reward and recognition programs • Company incentive programs offered • Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off • Ample growth and learning opportunities • Remote work opportunities • Focus on work/life balance • Immigration Program supporting immigration to Canada for eligible employees