Technical Customer Support – Rheometers, Viscometers

🔥 6 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 15%

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Anton Paar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1922

🤝 B2B

🔧 Hardware

🔬 Science

B2B • Hardware • Science

Anton Paar is a global manufacturer of high-precision laboratory and process measurement instrumentation. The company produces a broad portfolio of physical and chemical analysis instruments — density meters, refractometers, viscometers, rheometers, FTIR and Raman spectrometers, XRD and SAXS systems, thermal analyzers, particle and gas adsorption analyzers, nanoindentation testers and inline process sensors — plus automation and robotic sample-handling solutions and production-line sensors for inline monitoring. Anton Paar sells its hardware and services primarily to other organizations across industries such as food & beverage, polymers, battery production, catalyst research, and general materials characterization, and it operates a worldwide sales and service network.

📋 Description

• Serve as a point of contact for customers and sales • Support customers by phone, email, remote diagnostics, and on-site with rheometers and viscometers • Explain measurement results and measurement software usage • Commission equipment and conduct customer training • Collaborate with colleagues at the Ostfildern location and in sales • Visit customers primarily in the Northeast region covering zip codes 01–17 • Perform viscosity and deformation measurements on customer samples in the application lab or at customer sites • Prepare measurement reports • Share product-specific knowledge during equipment installations and training sessions • Help shape workshops and seminars

🎯 Requirements

• Fluent written and spoken German • Good written and spoken English skills • Class 3/B driver’s license • Degree in a technical or natural science field or equivalent vocational training, such as a CTA (m/f/d) • Basic understanding of physics and chemistry • Theoretical and ideally practical knowledge of rheology, viscosity measurement, and measurement of flow and deformation behavior • Initial laboratory experience • Experience using laboratory equipment software • Daily proficiency with common computer programs • Ability to independently plan and conduct client meetings and training sessions • Confident demeanor and structured approach to work • Willingness to travel to customer locations in the Northeast region

🏖️ Benefits

• Permanent contract • 13.5 monthly salaries • Company pension scheme • Company bike options • Flexible working hours • 30 vacation days with a 5-day work week • Laptop • Smartphone • Additional equipment as needed for the home office • Company car with a fuel card, including private use • Intensive introduction, open communication, and individual mentoring • Career prospects

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