Operations Support Engineer, Level 2

🔥 7 minutes ago

🌐 Belgium, France – Remote

🇧🇪 Belgium – Remote 🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ARHS Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ARHS Group is a company specializing in providing advanced and reliable information systems. They offer a comprehensive range of IT solutions and services, including software development, data science, infrastructure scaling, digital trust, mobile development, machine learning, and cloud integration. Their solutions are tailored to meet specific project requirements, ensuring delivery on time, within budget, and within scope. With offices in multiple European cities, ARHS Group positions itself as a key player in IT project execution and digital transformation services.

📋 Description

• Ensure operational maintenance and continuity of the system after Entry into Operations • Guarantee system stability, security and performance across all environments • Provide second-level support by analysing and resolving incidents, problems and service requests according to defined service levels • Perform corrective, adaptive, preventive and perfective maintenance activities • Monitor system health and performance through observability tools • Respond proactively to alerts and events • Coordinate with DevSecOps Engineers on deployments, automation improvements and environment optimisation • Collaborate with Database Administrators, Architects and the Contracting Authority’s Operational teams • Support configuration management and change control • Participate in change and release management, including deployment readiness, rollback planning and validation testing • Contribute to post-incident reviews and root-cause analyses • Maintain operational documentation, runbooks and knowledge-base articles • Support knowledge transfer and handover activities • Provide operational support for middleware and integration components, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content-management platforms

🎯 Requirements

• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management • Proficiency with IT service management tools as defined or agreed by the Contracting Authority • Experience with Linux/Unix environments, container orchestration platforms and observability stacks • Understanding of CI/CD pipelines and configuration-management tools • Knowledge of application runtime environments, APIs, middleware and integration technologies • Knowledge of API management and gateway platforms • Knowledge of event streaming and message-oriented middleware • Knowledge of data transformation and mapping tools • Knowledge of identity and access management solutions and authentication mechanisms including OAuth2, OIDC and SAML • Knowledge of web infrastructure and content-management platforms • Knowledge of mobile build and deployment pipelines • Knowledge of database performance monitoring, backup and recovery coordination • Familiarity with system hardening, patching and vulnerability remediation • Strong analytical, troubleshooting and documentation skills • Ability to communicate effectively and work in a multicultural, multi-vendor operational environment • Minimum 3 years of experience in IT operations or application/system support • At least 2 years of experience in second-level (L2) support for large-scale, mission-critical systems • Experience within ITIL-aligned frameworks and structured change and release-management processes • ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification preferred • Certifications are preferred, not required

🏖️ Benefits

• Comprehensive health insurance plan from day one • Meal allowance through a ticket restaurant card • Impactful projects at national and European level • In-house training sessions • Wide range of online learning opportunities • Collaborative culture with regular celebration of achievements and milestones