
201 - 500 employees
đ¤ Artificial Intelligence
âď¸ SaaS
đ˘ Enterprise
Artificial Intelligence ⢠SaaS ⢠Enterprise
ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgentâ˘, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.
đĽ 3 minutes ago
đŚđˇ Argentina â Remote
â° Full Time
đ Senior
đŽââď¸ Cybersecurity / Security Engineer
đť Ghost score 10%
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201 - 500 employees
đ¤ Artificial Intelligence
âď¸ SaaS
đ˘ Enterprise
Artificial Intelligence ⢠SaaS ⢠Enterprise
ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgentâ˘, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.
⢠Own cloud, application, and zero trust security architecture, including blueprints, guardrails, and secure design patterns for cloud-native microservices on AWS ⢠Secure AI and machine learning systems, including LLM-powered features, by threat modeling AI-specific risks and implementing mitigations ⢠Build and scale detection engineering and monitoring pipelines across cloud infrastructure and Kubernetes environments ⢠Lead incident response, develop automated playbooks, conduct root-cause investigations, and run tabletop exercises ⢠Secure the SDLC through CI/CD automation, container security, vulnerability management, design reviews, and internal testing ⢠Perform threat modeling and architecture reviews on complex distributed systems and data flows ⢠Support the customer security team by explaining security controls directly to customers during technical deep-dives ⢠Work alongside senior leaders, security engineers, and the broader engineering organization ⢠Safeguard AI-driven solutions across the entire product lifecycle
⢠8+ years of experience in cloud security, application security, and security architecture in modern distributed environments ⢠Experience building detection engineering and SIEM/SOAR pipelines ⢠Experience analyzing logs at scale using AI ⢠Experience leading real incident response and threat hunting ⢠Hands-on experience securing, monitoring, and investigating production Kubernetes and containerized environments ⢠Hands-on experience securing and testing modern application architectures, including microservices, APIs, and containers, in the cloud ⢠Deep AWS experience ⢠Familiarity with AI threats and mitigation techniques, including prompt injection, data leakage, model and supply chain risks, and abuse of AI agents and integrations ⢠Ability to work from architecture diagrams to code, configuration, and logs ⢠Excellent communication skills, including explaining security concepts to customer security teams, executives, and engineers ⢠Proven success in a high-growth startup, with adaptability, autonomy, and rapid execution ⢠Software or infrastructure engineering background with experience building production systems ⢠Experience integrating security tools such as GHAS and SAST/DAST into CI/CD tools such as Codefresh, ArgoCD, or GitLab CI ⢠Strong Infrastructure-as-Code experience with Terraform ⢠End-to-end vulnerability management across applications and cloud infrastructure ⢠Encryption and secrets management experience with HashiCorp Vault and AWS KMS ⢠Experience designing and documenting security solution architectures ⢠Familiarity with OWASP Top 10 for LLM Applications, MITRE ATLAS, or NIST AI RMF ⢠B.S. in Computer Science or a related field, or equivalent experience
⢠Competitive compensation ⢠Stock options ⢠Healthcare for the family group ⢠Mac equipment ⢠USD 150 per month in flexible benefits ⢠3 weeks of vacation ⢠English lessons
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