Scheduler – On-Call Assistant

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Ascension Business Solutions LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

⚡ Productivity

B2B • Recruitment • Productivity

Ascension Business Solutions LLC is a provider of virtual assistant services that specialize in supporting home care agencies and healthcare organizations with administrative operations. They offer recruiter, scheduler, intake coordinator, virtual receptionist, after-hours/on-call support, and data migration services, emphasizing cost savings (50–60%), HIPAA-compliant data security, and tailored onboarding and training. Their services are positioned to reduce administrative burden, improve operational efficiency, and allow clients to focus on patient care.

📋 Description

• Review daily and future schedules and update assignments in client-approved scheduling platforms such as WellSky, AxisCare, AlayaCare, SwyftOps, or similar systems. • Monitor shift coverage to ensure all visits are assigned, confirmed, and properly staffed. • Manage call-offs, cancellations, and last-minute schedule changes following established protocols. • Offer open shifts to pre-approved caregivers and confirm replacements. • Respond promptly and professionally to calls, texts, and emails from caregivers, clients, and internal staff. • Communicate approved schedule changes, updates, and instructions accurately. • Follow escalation procedures for staffing shortages, client concerns, safety issues, and urgent operational matters. • Maintain professionalism, calm communication, and composure during time-sensitive or high-pressure situations. • Record incidents, updates, and resolutions in the designated CRM, tracker, or communication system. • Prepare clear End-of-Shift or End-of-Day reports covering coverage gaps, escalations, and unresolved items. • Provide caregivers with documented visit details, schedules, and client-specific instructions. • Organize after-hours communications, reports, and updates for a smooth daytime handoff.

🎯 Requirements

• Graduate of a 4-year course or a Bachelor’s degree • Excellent English communication skills (written and verbal) • Strong attention to detail, follow-through, and time management • Ability to work independently while following structured processes and SOPs • Familiarity with Google Workspace, Microsoft Office, Slack, and similar tools • Willing to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours • Stable internet connection (Minimum of 100MBPS for Download Speed; Minimum of 50MBPS for Upload speed) and reliable computer equipment (Minimum of Intel Core i5 or equivalent with minimum 8GBs of RAM) - With backup device. • Preferred (but not required) Experience in administrative support, customer service, healthcare support, or operations • Familiarity with EMRs, scheduling tools, or productivity platforms (Specific software experience is not guaranteed unless contractually required by the client)

🏖️ Benefits

• Paid training and structured onboarding • Fully remote work setup, including a company-issued laptop and noise-canceling headset (subject to role and eligibility guidelines) • HMO health coverage, subject to company eligibility requirements • Performance-based annual salary increases • Paid Time Off (PTO) to promote work-life balance and well-being • Retention bonus for long-term team members • Referral bonus program • Performance bonuses and incentive programs are available upon reaching 6 months of tenure