Training & Development Specialist – Leadership Team

🕒 July 30

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Training Specialist

👻 Ghost score 39%

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Logo of Ascension Business Solutions LLC

Ascension Business Solutions LLC

51 - 200 employees

Founded 2022

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Ascension Business Solutions LLC is a provider of virtual assistant services that specialize in supporting home care agencies and healthcare organizations with administrative operations. They offer recruiter, scheduler, intake coordinator, virtual receptionist, after-hours/on-call support, and data migration services, emphasizing cost savings (50–60%), HIPAA-compliant data security, and tailored onboarding and training. Their services are positioned to reduce administrative burden, improve operational efficiency, and allow clients to focus on patient care.

📋 Description

• Deliver structured onboarding and role-based training to Virtual Assistants • Facilitate clear, organized, and standards-based training sessions • Align training content with ABS SOPs and operational processes • Reinforce ABS Non-Negotiables and core values during training • Refine training materials for clarity and effectiveness • Maintain alignment between training and current operational needs • Improve training structure, delivery, and evaluation methods • Identify performance gaps and provide targeted coaching • Support remediation plans and document assessments and feedback • Collaborate with Training & Development and cross-functional teams to improve training effectiveness • Eliminate redundant or low-impact training content • Ensure training supports operational realities and client expectations • Identify cost-efficiency opportunities without sacrificing quality or standards • Work with Subject Matter Experts and Team Leaders to align training with role expectations • Participate in scheduled training and alignment meetings • Standardize reusable training assets, including videos, templates, and assessments • Review VA training videos, simulations, and recorded submissions • Provide structured feedback on accuracy, professionalism, process adherence, and communication effectiveness • Identify behavioral or skills-based risk patterns and escalate concerns • Document feedback for coaching, remediation, or endorsement decisions • Research and evaluate external trainings, tools, certifications, and programs • Assess external resources for relevance, cost-effectiveness, and scalability • Recommend valuable external learning resources to leadership • Integrate applicable external training insights into ABS-owned curriculum

🎯 Requirements

• Strong analytical and deductive thinking • High attention to detail and process adherence • Ability to evaluate performance objectively • Comfort delivering corrective feedback • Strong written and verbal communication skills • Experience in training, teaching, or coaching preferred • Experience working in virtual or remote environments is a plus • Familiarity with structured training programs or learning management systems is a plus • Structured and organized in delivery • Consistent in enforcing standards • Calm and professional in providing feedback • Committed to maintaining quality and accountability • Focused on continuous improvement • Ability to work U.S. business hours on the graveyard shift in Philippine time • Complete application materials: Vocaroo introduction link, updated resume, device specifications screenshot, and internet speed test result

🏖️ Benefits

• Paid training and structured onboarding • Fully remote work setup • Company-issued laptop and noise-canceling headset • HMO health coverage (subject to eligibility guidelines) • Paid Time Off (PTO) • Performance-based annual salary increases • Additional bonuses after 6 months of tenure • Long-term employment opportunity supporting stability, growth, and professional development

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