Service Desk Engineer

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🔥 2 minutes ago

🇯🇴 Jordan – Remote

⏰ Full Time

🟢 Junior

👷🏻‍♀️ Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire, Jordan

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Aspire is reimagining and redefining what being a technology partner in the region means. With a commitment to exceeding expectations and providing exceptional quality work, Aspire consists of a group of technology experts with diverse backgrounds and expertise. The company offers a wide range of digital consulting and technology services, including digital strategy, automation, and cybersecurity solutions, while also focusing on social responsibility initiatives. Aspire serves various sectors such as financial services, healthcare, media, e-commerce, and retail, positioning itself as a trusted digital partner across the MENA region and the US.

📋 Description

• Provide technical support through Slack, Zoom calls, email, and the ticketing system • Address hardware, software, and network-related issues • Manage the full ticket lifecycle, including logging, triaging, prioritizing, resolving, and escalating incidents while meeting response and resolution targets • Handle user onboarding and offboarding, access management, and device provisioning • Manage shared mailboxes, delegated access, and email flow issues, including message tracing • Administer collaboration platforms such as Slack and Google Drive, including user accounts, permissions, and access • Monitor service desk performance by tracking ticket volumes, call queue activity, and response times • Contribute to weekly performance reports • Document troubleshooting procedures, solutions, and best practices while maintaining the internal knowledge base • Support IT security compliance by following established security standards, identifying potential threats, and reporting security concerns • Ensure a positive employee experience through professional communication, effective problem-solving, and timely technical support • Participate in a 24/7 rotational shift schedule to ensure continuous support coverage for global users and critical systems

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field • 0–1 years of experience in IT support, service desk, or a similar technical role • Familiarity with Windows and macOS operating systems • Basic understanding of Microsoft 365, Slack, and Zoom • Strong troubleshooting and problem-solving skills across hardware, software, and system-related issues • Excellent verbal and written English communication skills • Strong interpersonal and communication skills, with the ability to translate technical issues into clear, actionable guidance • Ability to manage multiple support requests, prioritize tasks, and work effectively in a fast-paced environment • Customer-focused mindset with a strong commitment to service quality and employee experience • Willingness and flexibility to work rotational shifts, including weekends and holidays, as required • Awareness or knowledge of IT security best practices and compliance standards such as ISO/SOC

🏖️ Benefits

• Competitive long-term total compensation package with salary and performance-based bonus • Remote-first organization with flexibility • Technical and non-technical training programs • Global exposure through work with international teams and clients • Virtual and in-person international technology conferences • Nursery reimbursement benefit • Aspire Wellness Program

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