Assent
501 - 1000 employees
Founded 2010
📦 Logistics
🏭 Manufacturing
💼 Consulting
💰 $350M Series D on 2022-01
Logistics • Manufacturing • Consulting
Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.
Customer Support Associate – German
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇪 German Required
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Assent
501 - 1000 employees
Founded 2010
📦 Logistics
🏭 Manufacturing
💼 Consulting
💰 $350M Series D on 2022-01
Logistics • Manufacturing • Consulting
Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.
📋 Description
• Support the Support team in obtaining declarations and other important information from non-responsive suppliers in clients’ supply chains • Communicate with suppliers through emails, phone calls, and conference calls to gather compliance information • Assist with compliance requests and confirm the quality of documents provided • Work directly with top-tier suppliers to help them respond to compliance requests • Handle inbound supplier calls and troubleshoot compliance requests • Engage unresponsive suppliers through outbound calls, supplier education, and webinar invitations • Provide German and English language support for internal translations, webinars, and prospect calls with the Sales team • Collaborate with the Program Success team on approaches for new customers, client campaigns, and supplier issues
🎯 Requirements
• Excellent verbal and written communication skills in German and English • Related work experience, such as administration, reporting, research and data, supplier/customer support, or call centres • Ability to manage time effectively and juggle multiple priorities • Computer proficiency using Microsoft Office Suite and Google Applications • Ability to leverage software functions proactively and efficiently • Self-starter with excellent time management skills • Ability to adhere to assigned deadlines
🏖️ Benefits
• Vacation time that increases with tenure • Comprehensive benefits packages (details vary by country) • Life leave days • Competitive base salary • Corporate bonus program • Retirement savings options • Flexible work options • Volunteer days • Corporate giving initiatives • Professional development days available from the start date
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