Internal Support Engineer

🔥 1 minute ago

🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atlas Technica

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

💸 Finance

Cybersecurity • Finance

Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.

📋 Description

• Provide remote technical support to Atlas Technica Team Members across internal systems, applications, devices, and workplace technologies • Support employee onboarding, offboarding, access provisioning, account administration, and other internal technology lifecycle activities • Administer and support Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID • Troubleshoot employee issues involving Microsoft Windows, Microsoft Office applications, authentication, connectivity, collaboration tools, and other internal business applications • Manage and support systems, applications, and tools used by Atlas Team Members • Research, evaluate, implement, and support new systems and technologies that improve internal efficiency, security, reliability, and scalability • Identify repetitive or manual processes and develop automation or workflow improvements • Create and maintain technical documentation, support procedures, knowledge-base content, and internal best practices • Partner with the Internal Support Manager to identify priorities, improve support processes, and contribute to the team’s technical direction • Identify technology, operational, security, or process risks and recommend practical improvements • Build cross-functional relationships and collaborate with technical and non-technical teams across Atlas • Participate in organizational initiatives to improve internal systems, processes, employee experience, and technology capabilities

🎯 Requirements

• Relevant professional experience in IT support, systems administration, internal IT, systems engineering, or a related technical environment • Strong hands-on experience supporting Microsoft Windows and Microsoft 365 environments • Experience supporting or administering Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID • Experience supporting employee account administration, identity and access, device management, software applications, and common workplace technologies • Strong troubleshooting and analytical skills with the ability to diagnose issues, identify root causes, and drive problems through resolution • Strong written and verbal communication skills with the ability to support both technical and non-technical Team Members • Strong organization, prioritization, documentation, and follow-through with the ability to manage multiple requests and initiatives • Demonstrated ability to work independently, solve problems creatively, and take ownership within a remote environment • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience • Ability to work remotely from Lima, Peru

🏖️ Benefits

• Competitive salary • Comprehensive benefits • Great perks • Professional and career development for Team Members • Remote work arrangement

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