Customer Support, Operations Lead – AI-First

Job not on LinkedIn

🕒 April 17

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🤖 AI Engineer

👻 Ghost score 49%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atomic - Remote Jobs

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

Atomic - Remote Jobs is a recruitment platform that connects tech professionals in Latin America and Canada with remote career opportunities at startups and established companies worldwide. It operates a remote job board and offers personalized candidate support and matching, focusing on roles in engineering, design, marketing, and operations while emphasizing transparency, long-term career fit, and remote-first work arrangements.

📋 Description

• Lead and coach a 5-person support team • Build workflows for triage, escalation, and resolution • Create playbooks for high-stakes issues • Use AI to automate repetitive work • Identify recurring issues and fix root causes • Ship weekly improvements (process, automation, documentation) • Share clear updates on what’s working, what’s breaking, and what needs fixing

🎯 Requirements

• 3–6+ years in customer support, operations, or similar roles • Experience leading or mentoring support teams • Strong written English and customer communication skills • Experience working in startups or software environments • A systems mindset — you think in processes, not just tickets • Comfort using AI tools to improve workflows and efficiency • Strong organization and follow-through • Ability to stay calm and make decisions under pressure

🏖️ Benefits

• 20 days PTO + U.S. holidays • Competitive USD compensation (based on experience) • High ownership and visibility within a small team • Opportunity to build and shape the support system from the ground up