Customer Support Specialist, German

🔥 36 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Autenti

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

⚖️ Legal

Consulting • Insurance • Legal

Autenti is an all-in-one platform that enables organizations to accelerate their business by providing electronic signature solutions and workflow automation. The platform allows users to send and sign documents with one click on any device with internet access, ensuring a quick, secure, and legal process. Autenti offers various types of electronic signatures, including qualified signatures from European providers, and supports functionalities like digital archiving, document validation, and remote customer verification (KYC) services. The company supports over 7,500 businesses across diverse industry sectors, facilitating digital solutions for business processes such as credits, loans, cash operations, bank accounts, insurance, leasing, and HR.

📋 Description

• Support customers in discovering and using the features of the Autenti SaaS platform and services • Resolve customer issues via email, chat and phone • Contribute to improving customer service standards • Identify root causes of reported issues • Collaborate with internal teams to eliminate root causes • Create and maintain knowledge-base articles

🎯 Requirements

• Experience in customer-facing roles within SaaS or e-commerce environments • Strong problem-solving skills and confidence in handling customer requests • German at a professional working level (spoken and written) • English at a minimum B2 level • Ability to explain complex issues in a clear, simple and understandable way • Skill in translating technical language into everyday, user-friendly communication • Basic knowledge of Postman and APIs is a plus

🏖️ Benefits

• Employment contract (UoP) • Multisport card • Private medical care • Fully remote work or hybrid model in Kraków or Warsaw • Paid on-call duties outside standard working hours, based on a predefined schedule • Full onboarding • Supportive, experienced team • Work in a small, close-knit support team

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