Customer Support Agent, French Speaking

🔥 38 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AUTODOC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🚘 Automotive

📦 Logistics

🛍️ eCommerce

Automotive • Logistics • eCommerce

AUTODOC is the leading technology ecosystem connecting all stakeholders in the automotive aftermarket. It is the largest and fastest-growing e-commerce platform for vehicle parts in Europe, operating in 27 countries with local domains available in 23 languages. Founded in 2008 in Berlin, AUTODOC has become one of Europe's most exciting internet companies, generating a revenue of over 1. 3 billion euros in 2023. The company offers 5. 8 million products from 2300 brands for car, truck, and motorcycle manufacturers, providing reliable solutions for all parties involved in the market. With a diverse team of around 5000 employees across ten sites, AUTODOC is committed to its entrepreneurial spirit and a unique business model that delivers outstanding value to its customers.

📋 Description

• Answer customer questions via phone, email, and chat in French • Resolve customer issues promptly and provide quick, effective solutions while maintaining detailed documentation • Document all customer interactions accurately in the support system • Identify and escalate complex issues to appropriate departments or senior staff • Follow up with customers to ensure concerns are fully resolved and satisfaction is achieved • Handle multiple customer requests with a friendly, empathetic, and organised approach • Share best practices and collaborative insights with colleagues • Meet performance goals related to response time, resolution rate, and customer satisfaction scores • Provide management with feedback on common customer concerns and product improvement opportunities • Adapt to evolving customer needs and organisational priorities

🎯 Requirements

• French B2+ (written and spoken) • Proficiency in Ukrainian or Russian • Strong communication and interpersonal skills, with the ability to remain calm and composed under pressure • Excellent problem-solving abilities and meticulous attention to detail • Working knowledge of IT systems and customer relationship management (CRM) tools • Ability to multitask and prioritise effectively in a fast-paced, dynamic environment • Demonstrated empathy, patience, and genuine care when interacting with customers • High school diploma or equivalent qualification • Proficiency in using ticketing systems and support documentation platforms

🏖️ Benefits

• Stable employment in the fast-growing international company • International career in a multicultural environment with lots of opportunities to grow • Annual vacation of 28 calendar days and 1 additional day off on your birthday • Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment) • Mental Wellbeing Program providing free and confidential mental and physical health support services for you and your immediate family members • Opportunities for advancement, further trainings, over 650 courses on soft and hard skills on the e-learning platform, and coaching • Free English and German language classes • Flexible working hours and hybrid work • Gym in the Odesa office • Military conscription reserve; AUTODOC is a resident of Dia City and has the status of "Critical Enterprise for Ukraine's Economy"

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