Customer Support Representative, German Speaking

🔥 29 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AUTODOC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🚘 Automotive

📦 Logistics

🛍️ eCommerce

Automotive • Logistics • eCommerce

AUTODOC is the leading technology ecosystem connecting all stakeholders in the automotive aftermarket. It is the largest and fastest-growing e-commerce platform for vehicle parts in Europe, operating in 27 countries with local domains available in 23 languages. Founded in 2008 in Berlin, AUTODOC has become one of Europe's most exciting internet companies, generating a revenue of over 1. 3 billion euros in 2023. The company offers 5. 8 million products from 2300 brands for car, truck, and motorcycle manufacturers, providing reliable solutions for all parties involved in the market. With a diverse team of around 5000 employees across ten sites, AUTODOC is committed to its entrepreneurial spirit and a unique business model that delivers outstanding value to its customers.

📋 Description

• Respond to customer inquiries via email and chat in German, adhering to company communication standards and response time requirements • Resolve customer issues and provide efficient, effective solutions in accordance with established protocols • Document all customer interactions and maintain accurate records within the support management system • Identify and escalate complex issues to appropriate departments or senior personnel following established procedures • Follow up with customers to confirm complete resolution of reported concerns • Maintain professional demeanor while managing multiple concurrent customer requests • Uphold professional standards within the team and share best practices with colleagues • Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores • Provide management with documented feedback on recurring customer concerns and product improvement recommendations

🎯 Requirements

• Fluent proficiency in German (written and spoken); English language proficiency is advantageous • Demonstrated professional experience in customer support or customer service operations • Strong communication and interpersonal skills with the ability to maintain composure under pressure • Excellent problem-solving capabilities and meticulous attention to detail • Proficiency with computer systems and Customer Relationship Management (CRM) platforms • Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment • Demonstrated empathy and patience in customer interactions • High school diploma or equivalent qualification • Professional experience with ticketing systems or established knowledge of customer support best practices is preferred • Additional language competencies, including English or other European languages, are preferred

🏖️ Benefits

• Stable employment in the fast-growing international company • International career in a multicultural environment with lots of opportunities to grow • Annual vacation of 28 calendar days and 1 additional day off on your birthday • Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment) • Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues. • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching • Free English and German language classes • Flexible working hours and hybrid work • Gym in the Odesa office • Military conscription reserve, AUTODOC is a resident of Dia City and have the status of "Critical Enterprise for Ukraine's Economy"

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