AUTODOC
5001 - 10000 employees
Founded 2008
🚘 Automotive
📦 Logistics
🛍️ eCommerce
Automotive • Logistics • eCommerce
AUTODOC is the leading technology ecosystem connecting all stakeholders in the automotive aftermarket. It is the largest and fastest-growing e-commerce platform for vehicle parts in Europe, operating in 27 countries with local domains available in 23 languages. Founded in 2008 in Berlin, AUTODOC has become one of Europe's most exciting internet companies, generating a revenue of over 1. 3 billion euros in 2023. The company offers 5. 8 million products from 2300 brands for car, truck, and motorcycle manufacturers, providing reliable solutions for all parties involved in the market. With a diverse team of around 5000 employees across ten sites, AUTODOC is committed to its entrepreneurial spirit and a unique business model that delivers outstanding value to its customers.
Swedish Speaking Customer Support Operator
🔥 29 minutes ago
🗣️🇸🇪 Swedish Required
Where this job comes from
Posted on AUTODOC's careers page, not through a job board
First seen by Remote Rocketship 29 minutes ago
AUTODOC
5001 - 10000 employees
Founded 2008
🚘 Automotive
📦 Logistics
🛍️ eCommerce
Automotive • Logistics • eCommerce
AUTODOC is the leading technology ecosystem connecting all stakeholders in the automotive aftermarket. It is the largest and fastest-growing e-commerce platform for vehicle parts in Europe, operating in 27 countries with local domains available in 23 languages. Founded in 2008 in Berlin, AUTODOC has become one of Europe's most exciting internet companies, generating a revenue of over 1. 3 billion euros in 2023. The company offers 5. 8 million products from 2300 brands for car, truck, and motorcycle manufacturers, providing reliable solutions for all parties involved in the market. With a diverse team of around 5000 employees across ten sites, AUTODOC is committed to its entrepreneurial spirit and a unique business model that delivers outstanding value to its customers.
📋 Description
• Respond to customer inquiries via phone, email, chat, and other communication channels • Provide accurate information about products and services while addressing customer concerns with empathy and patience • Document customer interactions and maintain detailed records in the CRM system • Troubleshoot common customer issues and escalate complex problems to appropriate departments • Follow company protocols and procedures to ensure consistent, high-quality customer service • Identify customer needs and provide personalized solutions • Maintain a positive and professional demeanor while handling difficult or frustrated customers • Collaborate with team members and other departments to resolve customer issues • Track and monitor customer feedback to help improve products and services • Meet performance targets including response time, resolution rate, and customer satisfaction metrics
🎯 Requirements
• Fluent Swedish and English communication skills, both written and verbal • Proven customer service experience in a corporate or support environment • Strong interpersonal and communication skills with the ability to connect with diverse customers • Excellent problem-solving abilities and a customer-focused mindset • Demonstrated patience, empathy, and active listening skills • Proficiency with computer systems and basic software applications • Experience with CRM software or ticketing systems (preferred) • Ability to manage multiple inquiries simultaneously and prioritize effectively • Strong time management skills and ability to work independently • Multilingual capabilities (preferred) • Experience working in a remote or distributed team environment (preferred) • Ability to remain calm and professional under pressure • Ability to work an 8-hour rotational shift, Monday-Saturday, within 8:00am-20:30pm CET • Full-time contract, 40 hours a week
🏖️ Benefits
• Annual vacation of 25 working days • 1 additional day off on your birthday • Day off on Municipality day and Carnaval • Meal Allowance (8 euros per working day) • Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates) • Mental Wellbeing Program through the OpenUp platform • AUTODOC corporate discount for purchasing car parts at special rates for personal use • Exclusive retail discounts via the ‘Benefits at Work’ portal • Learning & Development (over 650 courses on soft and hard skills on our e-learning platform) • Flexible working hours • Hybrid work • 2 days a week days off
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