Customer Success Associate

Job not on LinkedIn

🕒 March 31

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AutoLeap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🚘 Automotive

💼 Consulting

📣 Marketing

💰 $18M Series A on 2021-09

Automotive • Consulting • Marketing

AutoLeap is a provider of modern, cloud-based auto repair software designed to streamline operations and increase profitability for auto repair shops. Their software automates many aspects of shop management, including scheduling, estimating, invoicing, and customer communication, making it easier for shops to manage both day-to-day operations and customer interactions. AutoLeap's features include digital inspections, Google reviews management, marketing modules, and integration with QuickBooks, among others. The software is tailored to meet the needs of independent repair shops and multi-location franchises, helping them boost revenue, reduce communication time with customers, and minimize no-shows. With AutoLeap, repair shops can operate more efficiently, delight customers, and achieve higher profit margins.

📋 Description

• Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption • Manage registrations and adoption of the integrated payments module • Contact customers and third-party vendors via phone and email • Update information and deliver incentive plans • Manage the support phone line and assist with customer product and billing questions • Ensure appropriate next actions are taken on support inquiries • Work on other Customer Success team projects and initiatives as needed

🎯 Requirements

• 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers) • Experience in a customer facing role, such as customer success or support • Experience working with a large book of business • Organizational skills that will allow you to stay on top of multiple priorities • Strong track record of success and progression in previous roles • Passion for helping others--you love seeing your customers get more out of your product • Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role • Required to work during North American work days & hours