Dutch-Speaking Inbound Customer Service Agent

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Avedo GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🤝 B2B

📡 Telecommunications

B2B • Customer Service • Telecommunications

Avedo GmbH is a customer service and call center provider focused on delivering exceptional experiences for its clients. They utilize cookies on their website to improve user experience, gather data on user behavior, and offer personalized content. Dedicated to privacy, Avedo ensures that any collected data is used for internal analytics and relevant advertising only, adhering to data protection regulations. The company emphasizes its commitment to employee development and has received accolades for being a top employer in the service industry.

📋 Description

• You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. • Inbound calls and written customer communication (email/chat) in Dutch • order management, returns processing, and general customer inquiries • providing product information and shopping advice • accurate documentation of each case in the CRM system • close collaboration with your team and Team Lead

🎯 Requirements

• first experience in customer service – ideally in an e-commerce, fashion, or contact center environment • native-level Dutch (written and spoken) – this is a must • good English skills for internal communication and training • strong communication skills and genuine enthusiasm for customer contact • self-motivation and discipline for independent remote work • stable internet connection and a quiet workspace • comfortable working with CRM tools and digital systems

🏖️ Benefits

• 100% remote – work from wherever you're most productive • pay-per-ticket model – your earnings scale with your output • fully remote training (5 days) before you go live • personal onboarding and support from day one • part of a growing international freelancer network • long-term collaboration with real development opportunities