Dutch-Speaking Inbound Customer Service Agent

🔥 15 hours ago

🇲🇰 North Macedonia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avedo GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Avedo GmbH is a customer service and call center provider focused on delivering exceptional experiences for its clients. They utilize cookies on their website to improve user experience, gather data on user behavior, and offer personalized content. Dedicated to privacy, Avedo ensures that any collected data is used for internal analytics and relevant advertising only, adhering to data protection regulations. The company emphasizes its commitment to employee development and has received accolades for being a top employer in the service industry.

📋 Description

• Serve as the first point of contact for Dutch-speaking customers • Handle questions about orders, returns, products, and the overall shopping experience • Conduct inbound calls and written customer communication via email and chat in Dutch • Manage orders, process returns, and answer general customer inquiries • Provide product information and shopping advice • Accurately document each case in the CRM system • Collaborate closely with the team and Team Lead

🎯 Requirements

• First experience in customer service – ideally in an e-commerce, fashion, or contact center environment • Native-level Dutch (written and spoken) – this is a must • Good English skills for internal communication and training • Strong communication skills and genuine enthusiasm for customer contact • Self-motivation and discipline for independent remote work • Stable internet connection and a quiet workspace • Comfortable working with CRM tools and digital systems • Collaboration on a freelance basis (not an employment contract)

🏖️ Benefits

• 100% remote – work from wherever you're most productive • pay-per-ticket model – your earnings scale with your output • fully remote training (5 days) before you go live • personal onboarding and support from day one • part of a growing international freelancer network • long-term collaboration with real development opportunities