Customer Success Manager

Job not on LinkedIn

🕒 November 5, 2025

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axcera

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Axcera is an enterprise fintech company providing all-in-one, white-label infrastructure and software for proprietary trading firms and brokers. Their platform includes Prop CRM, Broker CRM, trading APIs, and real-time risk management (RiskGuard), enabling multi-asset support (Forex, Futures, Crypto, Equities), automated workflows, compliance integrations (KYC/AML), and advanced analytics. Axcera offers a transparent licensing model (no revenue share), extensive third-party integrations, 24/7 support, and operations/registrations in the United Arab Emirates and Cyprus, while not acting as a financial services provider.

📋 Description

• Own customer onboarding from commercial handover through successful implementation and go-live. • Own the ongoing customer relationship and act as the main relationship contact throughout the customer lifecycle. • Monitor customer health, product usage and business signals to identify churn risks, renewal risks and opportunities. • Identify upsell and expansion opportunities based on customer needs, growth, product usage and business objectives. • Conduct regular business reviews covering customer performance, challenges, objectives, priorities and opportunities. • Educate customers, increase platform adoption and help them maximize value from the Axcera platform. • Share relevant prop trading industry knowledge, operational best practices and insights. • Act as the voice of the customer internally with Product, Support, Sales and other teams. • Manage customer escalations and coordinate internal issue resolution. • Leverage AI, automation and customer data to improve efficiency and customer experience.

🎯 Requirements

• Proven experience in Customer Success, Account Management or a similar customer-facing role within a technology or fintech environment. • Previous experience within prop trading, Forex, CFDs, brokerage, trading technology or closely related financial markets is required. • Strong understanding of the prop trading industry. • Ability to advise customers beyond the product itself. • Strong relationship-building and communication skills, with confidence engaging with customers at different levels. • Commercial mindset with experience identifying customer risks, renewals and growth opportunities. • Strong analytical skills and ability to use customer, product and business data to identify risks and opportunities. • Proactive and solutions-focused, with ability to anticipate customer needs. • Ability to manage multiple customer relationships and priorities in a fast-paced environment. • Comfortable using CRM, customer success and support tools. • Enthusiasm for using AI and automation to improve efficiency and customer outcomes.