Operations Executive

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🕒 March 12

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BeMyGuest - Tours & Activities

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🛍️ eCommerce

💰 Series B on 2019-06

eCommerce • Travel • Tourism

BeMyGuest is a digital solutions provider for operators in the tours and activities sector. They offer a comprehensive distribution network and booking system that enables businesses to manage their sales channels effectively, reaching millions of online customers through their partnerships with top travel brands. Their solutions cater to attractions, theme parks, museums, and various travel-related activities, enhancing both B2C and B2B sales through an efficient eCommerce platform and booking systems.

📋 Description

• Upload and maintain product information including descriptions, pricing, calendars, and images. • Ensure the accuracy and quality of product listings across the platform. • Use AI tools to assist with content creation, optimization, and translation of product descriptions. • Provide ongoing support to operators using our platform and booking systems. • Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone. • Assist in troubleshooting reservation system and API integration issues. • Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.

🎯 Requirements

• 1–3 years of experience in operations, customer support, eCommerce, OTA, or similar roles. • Strong attention to detail and ability to work in a fast-paced environment. • Excellent communication and customer service skills. • Strong written and spoken English to support communication with an international team. • Experience using AI tools for content creation or translation. • Familiarity with API or system troubleshooting is an advantage.

🏖️ Benefits

• N/A