Director of Customer Success

🔥 15 hours ago

🇨🇳 China – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

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Bidease

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

💰 Seed Round on 2019-02

Marketing • Advertising • Mobile

Bidease is a mobile demand-side platform (DSP) that provides advertisers with access to the mobile ecosystem through popular mobile publishers and exchanges. The company uses machine learning to help run mobile ad campaigns, optimizing ad creative to engage audiences across various geographies, operating systems, and screen sizes. Bidease offers creative services and real-time analytics, striving to deliver value and transparency in mobile advertising. Their goal is to enable advertisers to reach quality users at target cost-per-action, scale their campaigns, and drive performance in app marketing and monetization.

📋 Description

• Hire, oversee, and support a team of Customer Success Managers • Provide the team with tools, processes, and strategies to drive client success and maximize revenue • Improve team performance, optimize client engagement, and scale business growth through relationship management, performance optimization, and process improvements • Grow current revenue alongside the sales and AdOps teams by communicating with clients to identify and meet business objectives • Ensure client success as they adopt Bidease’s platform • Train clients on Bidease usage, DSP strategy, and optimization • Manage top-tier clients as a dedicated CSM • Work closely with AdOps and sales teams to drive revenue and enhance client campaign performance • Assist in hiring and onboarding new CSMs • Mentor CSMs and support their ongoing skill development • Guide CSM communication with clients through emails, Slack messages, presentations, and calls • Monitor account health metrics including revenue growth, KPI, and margin, and address risks to improve retention and expansion within the Chinese book of business • Support preparation for and participation in high-priority client meetings, including Test Wrap-ups, QBRs, and ABRs • Develop and implement scalable processes to improve client engagement and retention • Refine presentation templates, best practices, and data-driven storytelling • Lead performance reviews with the CSM team • Foster knowledge sharing and ongoing skill development

🎯 Requirements

• Experience in advertising technology or a related field • 6+ years of experience in a DSP/programmatic work environment • 3+ years of experience with people management • Ability to adapt quickly to a rapidly changing technology environment • Ability to thrive in a fast-paced, digital environment • Excellent written and verbal communication, organizational, & time management skills • A passion for achieving higher levels of growth and development with Bidease • Ability to assist, manage, and abide by clients’ needs and work with complaints in a concise and respectful manner • Comfortable working with multiple clients and accounts at a time across a diverse set of industries • Ability to analyze and interpret significant amounts of data • Ability to speak, read, and write in English fluently

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