Client Operations Manager

Job not on LinkedIn

🔥 35 minutes ago

🇩🇰 Denmark – Remote

💵 €3k - €4k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Bifrost Studios

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Bifrost Studios is a company that partners with entrepreneurs to launch and manage startup studios aimed at building profitable businesses. They use a unique model of providing operational blueprints, capital, and community support to supercharge the startup process. The company is involved in the early stages of company formation and growth, focusing on creating profitable and sustainable businesses.

📋 Description

• Own client management, proposals, and delivery coordination across all Bifrost Forge agencies • Report to the head of Bifrost Forge and work closely with each agency lead • Run the five-step proposal process: discovery call, per-agency research, strategy sync, proposal build, and proposal call • Keep proposal templates and the service menu current • Set up client channels and calendars • Write pre-call agendas and post-call recaps • Run weekly client syncs and maintain a fixed cycle of materials and feedback • Keep project plans up to date and flag dropped tasks • Manage handoffs when multiple agencies work on the same client • Follow up with clients and the team to keep responses within one working day • Produce weekly client reports for relevant agency leads • Produce monthly scorecards covering proposal-to-win rate, churn, on-time delivery, and response times • Build and maintain delivery manuals for each service • Flag renewals at least 30 days before they are due • Set up project structures from scratch for new clients

🎯 Requirements

• Agency, consultancy, or professional services background in a client-facing coordination role such as account management, client services, engagement management, or operations • Experience writing or assembling proposals and scopes of work that won business; able to share an anonymised example • Experience managing delivery across more than one team or supplier simultaneously and keeping it on time • Clear, short, correct English writing skills for agendas, recaps, client updates, and proposal sections • Daily use of AI tools for drafting, summarising, and task capture, with sound judgment about their limitations • Experience owning and standardizing a delivery model and operations across a studio • Experience running weekly client meetings as agenda owner • Right to work in the EU, EEA, UK or Switzerland • Consulting, B2B marketing, outbound, or brand agency background is a plus • Experience with PE- or VC-backed clients is a plus • Experience in a small founder-led business and building a process or template library is a plus • Ability to pick up Claude, Granola, Linear, Attio, Slack, and Google Workspace quickly

🏖️ Benefits

• Fully remote across Europe • Quarterly in-person team meetup • Defined growth path to Head of Client Services with your own team, or to leading one of the four agencies • Direct ownership of client management across all four agencies

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