Customer Technical Account Manager – OTT Cloud Streaming

🔥 15 hours ago

🕌 Middle East – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

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Bitmovin

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

🤝 B2B

💰 $25M Series C on 2021-04

Media • B2B

Bitmovin is the Emmy award-winning category leader in video streaming infrastructure. The company has been at the forefront of industry innovation and all major developments in the online video streaming industry. Bitmovin built the world’s first commercial adaptive streaming player and deployed the first software-defined encoding service that runs on any cloud platform. Its cloud-native technology offers the most flexible and scalable media encoding, playback, and analytics solutions available, with unparalleled device reach, ease of integration, and world-class customer support. Today, the company’s solutions are used by over 400 customers worldwide, including the BBC, ClassPass, Discovery, fuboTV, Hulu and many more.

📋 Description

• Act as the primary commercial and technical point of contact for strategic OTT customers in the Middle East • Serve as primary technical advisor and internal Bitmovin advocate for assigned Media & Entertainment OTT customers and key regional accounts • Engage engineers through C-level executives, working with APIs and integrations while articulating business impact and ROI • Drive product adoption and successful onboarding of cloud streaming services • Identify and execute upsell, cross-sell, expansion, and new customer opportunities • Lead or support integration projects aligned with customer workflows • Troubleshoot streaming workflows, encoding pipelines, and delivery performance issues • Advise on OTT architectures including live streaming, VOD, CDN integration, DRM, analytics, and API-based automation • Collaborate with Product, Support, and Global Partner teams to resolve issues and increase customer value • Work with global and local partners to maximize customer success and regional growth • Monitor customer health metrics and proactively mitigate retention and revenue risks • Advocate customer needs internally and influence product roadmap and feature prioritization • Own the regional book of business within Bitmovin’s global GTM and partner framework

🎯 Requirements

• Experience in technical account management, customer success, solutions engineering, or similar customer-facing technical roles • Experience within OTT, cloud streaming, or media delivery platforms (live, VOD, SaaS) in the Media & Entertainment sector • Hands-on experience with cloud infrastructure (AWS, GCP, Azure) and streaming technologies • Strong understanding of streaming protocols (HLS, DASH, CMAF), DRM, CDN architectures, and video analytics • Experience with APIs, integrations, and supporting customer implementation projects • Proven ability to collaborate cross-functionally with Product, Support, and Global Partner teams to resolve technical challenges • Experience identifying and working with local partners to drive regional growth • Strong communication skills and ability to translate complex technical concepts into clear business value for executive audiences • Confidence engaging engineering teams and C-level stakeholders • Fluency in English • A degree in Computer Science, Engineering, or a related technical field is a plus but not required; equivalent hands-on experience is equally valued • Arabic language skills are nice-to-have • Experience working with video processing, content delivery, and video streaming platforms is nice-to-have • Familiarity with Conviva, Mux, Youbora, or similar video playback QoE/QoS analytics solutions is nice-to-have • Scripting or automation skills (Python, Bash) are nice-to-have • Knowledge of Agile methodologies and SaaS customer success practices is nice-to-have • Current AWS, Google Cloud, Microsoft Azure, or Oracle Cloud Professional certification is nice-to-have, or Associate certification with ability to earn Professional certification within 6 months

🏖️ Benefits

• Learning, training, and coaching on the job • Global solutions engineering, product, and partner team support • Cognitive diversity and an inclusive, globally representative culture

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