Implementation Engineer, Customer Support – APAC

🕒 August 25

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bitwarden

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Bitwarden is a trusted password manager that provides secure digital solutions for individuals, families, and businesses. It offers tools for securely storing, managing, and sharing sensitive online data such as passwords, passkeys, and credit cards, utilizing zero knowledge, end-to-end encryption technology. Bitwarden's services include enterprise-level security features such as secrets management for development, DevOps, and IT teams, with additional functionalities for passwordless authentication. The platform supports cross-platform access, is open source, and adheres to strict compliance standards including GDPR, SOC 2, and HIPAA.

📋 Description

• Function as a Subject Matter Expert for Bitwarden and its entire product portfolio • Lead proof-of-concept trials with customers, new deployments, and integrations of Bitwarden containerized services • Advise customers on industry best practices for the full Bitwarden stack • Work with enterprise customers to solve current issues and identify future solutions • Provide guidance and assistance for customer implementations, technology-stack integrations, and general security • Collaborate with Sales, Engineering, and Product associates • Plan, develop, and present live technical product demonstrations tailored to customer use cases • Document and share customer feedback from collaborative sessions • Handle business inquiries, troubleshoot technical issues, complete systems integrations, and ensure customer satisfaction

🎯 Requirements

• Excellent English and grammar • Excellent problem-solving skills • Project planning, including collaborative and individual time management • Passion for supporting team members, growing together, and sharing knowledge • Strong empathy and ability to advocate for others • Passion for helping Bitwarden users • Experience from a previous technical position, such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer • Equivalent education or demonstrable skills may be accepted • Ability and desire to work remotely • Familiarity with several of the following areas/technologies is preferred: Bitwarden; Linux, Windows, and macOS; Docker, Kubernetes, and Podman; NFS and CIFS; Bash and PowerShell; Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta; GCP, AWS, and Azure; Android and iOS; GitHub; NGINX; SQL; TCP/IP; DNS; HTTP; SMTP; SSO implementation and best practices using SAML and OpenID Connect; SCIM solutions; TLS/SSL and PKI; RESTful APIs

🏖️ Benefits

• Remote work with an all-remote team • Personal and professional development through the #growth-club • Support for taking on new challenges and learning • Opportunity to become an expert in security and open source software • Work with motivated and supportive team members across the world

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