Client Success Manager

Job not on LinkedIn

🕒 May 22

🌐 Indonesia, Philippines – Remote

🇮🇩 Indonesia – Remote 🇵🇭 Philippines – Remote

💵 $1.2k - $2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bit by Bit Computer Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Bit by Bit Computer Consulting is a full-service IT company providing superior managed services and support for over 35 years. Specializing in a wide range of technology products and services, Bit by Bit offers tailored business solutions for organizations of all sizes. Their expertise includes cloud solutions, document management, application development, digital marketing, and cybersecurity. The company prides itself on understanding its clients' unique business needs and delivering reliable performance with measurable ROI. With a team of experienced professionals, Bit by Bit focuses on fostering long-term relationships and ensuring customer success through innovative technology implementation.

📋 Description

• Lead regular client meetings, including Customer Business Reviews (CBRs), operational reviews, and strategic planning discussions • Serve as the primary relationship manager for assigned client accounts • Act as a liaison between clients and Helpdesk, Engineering, Security, Projects, and Leadership teams • Monitor client health, service trends, ticket activity, and engagement metrics • Coordinate and manage client onboarding activities • Help clients understand service offerings, security recommendations, project roadmaps, and technology best practices • Follow up on open issues, escalations, projects, and client concerns • Identify opportunities for process improvement and enhanced service delivery • Maintain accurate documentation in CRM and ticketing systems • Support account growth by identifying additional client needs and collaborating with sales and leadership teams • Stay informed on technology, cybersecurity trends, and MSP best practices

🎯 Requirements

• 3+ years of experience in Client Success, Account Management, Customer Experience, or MSP account management • Strong communication and presentation skills with the ability to lead executive-level client conversations • Experience conducting Customer Business Reviews (CBRs) or customer strategy meetings • Ability to build trust and maintain strong long-term client relationships • Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously • Comfortable working in a fast-paced technology services environment • Analytical mindset with the ability to review service metrics and identify trends • Professional, proactive, and solutions-oriented approach • Experience with CRM, PSA, ticketing, and Microsoft Office platforms preferred • MSP or IT services industry experience strongly preferred • Familiarity with cybersecurity concepts, managed IT services, cloud technologies, and Microsoft 365 environments • Experience working with technical teams and translating technical concepts into business-friendly language • Understanding of service delivery, escalations, and client lifecycle management

🏖️ Benefits

• 2 Weeks of vacation • Additional benefits for Indonesia include medical, dental, paid vacation, and retirement plan • Potential after-hours or on-call responsibilities based on security incidents