Help Desk Lead – Secret

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🕒 November 5, 2025

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

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BizFirst LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

BizFirst LLC is a recruitment services provider that partners with businesses of various sizes, offering tailored staffing solutions including traditional recruitment, subscription-based services, and on-demand IT staffing. They focus on understanding unique client needs and driving success through flexible and affordable hiring options. BizFirst emphasizes building long-term relationships and operates with a commitment to transparency and value in their recruitment strategies.

📋 Description

• Provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training. • Organize, direct, and monitor the work of qualified personnel to ensure efficient and effective help desk coverage and support operations. • Schedule personnel rotations to maintain appropriate staffing levels. • Collaborate with cross-functional teams to resolve user issues and provide timely solutions. • Develop and implement standard operating procedures (SOPs) for the help desk team. • Conduct regular performance evaluations and provide feedback to the team members. • Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs). • Identify training needs and coordinate training sessions for help desk staff. • Stay updated with the latest trends and technologies in help desk management and support.

🎯 Requirements

• US Citizen, Secret Clearance. • Minimum of three (3) years DoD experience supporting and managing large, complex DoD ERP/accounting systems utilizing DAI and Oracle Federal Financials. • Minimum of three (3) years managing DAI Helpdesk Tier 1 technical and financial operations. • Strong knowledge and experience with Oracle Federal Financials modules, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash. • Excellent leadership and managerial skills with the ability to supervise and motivate a team effectively. • Proven experience in providing remote-access user support and training. • Ability to prioritize tasks and work under pressure in a fast-paced environment. • Exceptional problem-solving and analytical abilities. • Excellent verbal and written communication skills. • Relevant certifications in Oracle ERP.

🏖️ Benefits

• Family Health Care (54% cost covered for the entire family) • Family Dental (54% cost covered for the entire family) • Family Vision (54% cost covered for the entire family) • Flexible Spending Account • Overutilization bonuses for Time and Materials (T&M) contracts • Lifetime Event Bonuses (e.g., child, marriage) • Profit-sharing arrangement for any work brought into the company • Unlimited Leave with Approval • 401k 100% employer match on first 4% invested • $1,000 training budget